Chicago, IL -- November 17, 2005 – ClairVista LLC announces the launch of Live Expert, a interactive retail solution that uses advanced videoconferencing to provide in-store shoppers live consultation services that cost-effectively improve customer service quality and increase sales. With one touch of a Live Expert Station screen, customers instantly reach subject-matter experts who, working from remote locations, provide one-on-one assistance through a crystal-clear video and audio connection.
“The Live Expert system provides a level of service that will set a new standard in retail,” said Chris Sang, CEO of ClairVista. “By staffing a small number of true experts with outstanding sales skills and product knowledge, and making them accessible to a large number of locations on-demand, retailers can cost-effectively provide superior customer service and seize every sales opportunity.”
A dynamic sales and customer relationship management tool, Live Expert consists of three primary components:
• Expert Station, a videoconferencing portal that resides on the sales floor, allows a shopper to select and connect to a live expert with a single touch of the screen or scan of a membership card. The shopper receives instant product, store, and service information selected by the expert as well as personalized attention. Information and images can be displayed on screen and printed.
• Expert Studio software allows the experts to manage the videoconference session; access information and applications for a broad range of services; display relevant content, including product comparisons and video demonstrations on an Expert Station screen; page in-store staff; complete a sale; and more.
• Expert Enterprise is the platform for managing the entire Live Expert network. It maintains information and rules about the company, routes customers to the best-matched available expert, manages bandwidth utilization, manages interfaces to other systems and data sources, and generates real-time performance reports.
Live Expert’s life-size displays have unprecedented clarity with more than 2.6 million pixels of resolution. Utilizing H.264 video codec, the cutting-edge compression technology used for next-generation HD DVD and video streaming applications, the system delivers significantly greater resolution than older video codecs at the same bit-rate. The result is TV broadcast-quality video over the Internet. Live Expert also uses advanced audio codec technology that delivers better voice quality than traditional telephones. Live Expert easily integrates with existing enterprise applications, requires no proprietary hardware, features industry-standard security, and will adapt to future VoIP technologies.
Currently, leading retailers are exploring opportunities to implement Live Expert. For more information about Live Expert and to view an online demo, visit www.clairvista.com.
ABOUT US
ClairVista LLC provides a range of advanced software solutions and technology-related services. In 2004, ClairVista completed an 18-month project helping McDonald’s develop and implement RedBox, a highly sophisticated network of thousands of self-service DVD rental machine systems, connected by a central server application, that manages customer relations, content, inventory, pricing, payment, and machine diagnostics.
Sheri Garf
Public Relations
ClairVista LLC
Phone: (617) 232-3839
sherig@clairvista.com
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