KANA APPOINTS TANYA DINS CHIEF INFORMATION OFFICER
FOR IMMEDIATE RELEASE
Seasoned Executive Brings More Than 18 Years of
Global Information Technology Experience
MENLO PARK, Calif. — August 29, 2001 — KANA (Nasdaq: KANA), the leading provider of next generation eCRM solutions, today announced the appointment of technology industry veteran Tanya Dins as chief information officer for KANA. As CIO, Tanya will be responsible for the planning, strategy, and implementation of technology within the company, as well as leading all information technology initiatives.
Ms. Dins, who is joining one of the most experienced executive teams in the industry, was formerly CIO of CacheFlow, where she was responsible for all aspects of information technology including technology vision and strategy for scaling and globalization of all systems and services. Ms. Dins has also held a variety of senior positions at Sun Microsystems, where she served as the key IT business partner for several executive staffs and was responsible for the technology architecture and systems roadmap and implementation enabling the company’s long term vision and tactical objectives. Ms. Dins also served as vice president of engineering and CIO for Food.com, where she was responsible for all aspects of technological development.
“As the industry`s leading eCRM company, we know it is critical to our success that we leverage information technology throughout KANA to help build the most efficient and effective organization possible,” said Chuck Bay, president and CEO of KANA. “Tanya’s depth of talent and experience will ensure we make the right technology decisions and investments so that KANA continues to be a company that is using technology to drive the success of our business.”
Ms. Dins has been the recipient of numerous awards for quality, customer service, management and leadership and graduated with a MS eq, Mathematics from Kharkov University, in the Ukraine.
Over 1,200 companies world wide use KANA next generation eCRM solutions to drive better relationships with their customers by providing the highest level of customer service consistently across all points of interaction from the Web to call centers to direct mail. The KANA approach to customer relationship management technology combines a “best-in-class” eCRM architecture with cutting-edge enterprise and analytic applications that offer flexibility and functionality.
About KANA
KANA (NASDAQ: KANA) provides the industry`s leading eCRM solutions to the largest businesses in the world, helping them to better service, market to, and understand their customer and partners, while improving results and decreasing costs in contact centers and marketing departments. Through comprehensive multi-channel customer relationship management that combines the best-in-class KANA eCRM Architecture with enterprise applications, KANA has become the fastest-growing provider of next generation eCRM technology. The company`s customer-focused service, marketing and commerce software applications enable organizations to improve customer and partner relationships by enabling them to productively interact when, where and how they want - across all touch points, including web contact, web collaboration, e-mail, and telephone. KANA`s global customer base includes Global 2000 organizations in the financial services, manufacturing, high technology, communications, retail and services markets. ADP, Chase, E*Trade, GAP, GM, Hewlett-Packard, Kodak, Sony, United Airlines, Verizon, and Williams Sonoma are among the Industry leaders that have implemented KANA`s eCRM solutions. KANA has locations in 22 countries worldwide, in addition to an extensive global network of channel partners. For more information, please visit www.kana.com.
Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995:
Information in this release that involves KANA’s financial forecasts, projections, expectations, beliefs, hopes, plans, intentions or strategies regarding the future are forward-looking statements that involve risks and uncertainties. These statements may include statements about KANA’s strategies in the marketplace, its market position and its relationship with customers. All forward-looking statements included in this release are based upon information available to KANA as of the date of the release, which may likely change, and we assume no obligation to update any such forward-looking statement. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. Factors that could cause or contribute to such differences include, but are not limited to, risks associated with the merger with Broadbase and integration of the companies; slowing economic conditions; competition in each of our marketplace; risks associated with the evolving and varying demand for eCRM customer communication and similar software; lack of market acceptance of KANA’s products or services; inability to integrate and enhance existing products and services within budget and on schedule, and develop new products and services on a timely basis; introduction of new products or services by competitors; inability to attract and retain qualified employees; the ability to manage cash and expenditures; KANA’s history of losses; the ability to expand sales; inability to manage business in light of recent management changes and personnel reductions; litigation over property rights; and general economic factors, particularly as it affects spending by our prospective customers on software products such as ours. These and other factors are risks associated with our business that may affect our operating results are discussed in KANA’s filings with the Securities and Exchange Commission (“SEC”), including our most recent annual report on Form 10-K and quarterly report on Form 10-Q, and registration statement on Form S-4.
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NOTE: KANA is a registered trademark and KANA Software and the KANA logo are trademarks of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.
Contacts:
Jessica Hohn
KANA
508/653-4000
jhohn@kana.com
Jennifer Meyer/Ken Peters
PAN Communications
978/474-1900
kana@pancomm.com
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