EDS Teams with E.piphany to Bring Intelligent CRM to its Worldwide Clients
The E.piphany E.5(tm) Suite of Marketing, Sales and Service Applications Enhances EDS Digital CRM Offerings
PLANO, Texas and SAN MATEO, Calif. - EDS and E.piphany, Inc. today announced EDS will offer E.piphany`s next-generation customer relationship management (CRM) software to its clients on a global basis.
Under terms of a three-year, worldwide master software licensing agreement, EDS will incorporate the full E.piphany E.5(tm) suite of CRM solutions as part of its integrated CRM service offerings, making EDS a reseller of E.piphany products. Additionally, EDS plans to provide global outsourcing and ASP services for the entire E.piphany E.5 suite of marketing, sales and service applications.
The two companies will also work together globally to offer clients and end users analytics-based intelligent CRM solutions that enable companies to drive immediate customer value and rapid organizational ROI.
"Through this relationship EDS is now able to offer a more powerful combination of real-time marketing, sales and service applications," said Mike Littell, president, EDS Customer Relationship Management. "As CRM initiatives expand, organizations require technology solutions that bring real time intelligence, not just automation to customer interactions. By offering the E.piphany solution to both its hosted and direct customers, EDS is enabling organizations to provide the intelligence that will strengthen and extend the customer relationship, at every touchpoint, for all customer contacts."
The market opportunity for the EDS and E.piphany agreement is supported by recent analyst projections. IT industry analyst firm IDC projects the worldwide CRM services market to grow from $48.4 billion in 2000 to $148.8 billion in 2005, a 25 percent compounded annual growth rate.
"Because EDS is one of the world`s largest outsourcers of customer interaction solutions, this newly formed relationship with EDS will help expand the reach of our intelligent solutions," said Karen Richardson, general manager of worldwide sales and services at E.piphany. "We`re confident this agreement will help Global 2000 companies use next-generation CRM to increase organizational effectiveness within the call center and beyond as well as deliver a more consistent customer experience.
About E.piphany
E.piphany is a leading provider of next-generation customer relationship management software for the Customer Economy. By providing an integrated suite of software solutions, E.piphany E.5 blends web-based analytic and operational CRM to unify all inbound and outbound marketing, sales and service customer interactions. E.piphany E.5 enables a single, enterprise-wide view of each customer to help global businesses better understand and proactively serve customers in real time. With worldwide headquarters in San Mateo, California, E.piphany has regional operations and offices throughout North America, Europe and Asia Pacific.
About EDS
EDS, the leading global services company, provides strategy, implementation and hosting for clients managing the business and technology complexities of the digital economy. EDS brings together the world`s best technologies to address critical client business imperatives. It helps clients eliminate boundaries, collaborate in new ways, establish their customers` trust and continuously seek improvement. EDS, with its management consulting subsidiary, A.T. Kearney, serves the world`s leading companies and governments in 55 countries. EDS reported revenues of $19.2 billion in 2000. The company`s stock is traded on the New York Stock Exchange (NYSE: EDS) and the London Stock Exchange. Learn more at www.eds.com.
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E.piphany, E.5 and the E.piphany logo are trademarks of E.piphany, Inc. All other trademarks are the property of their respective owners.
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