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Press Releases Tuesday, September 4, 2001   
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Davox Names James D. Foy as New President, Chief Executive Officer and Member of the Board of Directors

WESTFORD, Mass.--Sept. 4, 2001--The Board of Directors of Davox Corporation (NASDAQ: DAVX), a leading developer of customer interaction management (CIM) solutions, announced today that James D. Foy, 54, has been appointed President, Chief Executive Officer and member of the Board of Directors, effective immediately. Mr. Foy replaces David M. Sample, who resigned from the company on Friday, August 31, 2001.

Alphonse M. Lucchese, Chairman of the Davox Board of Directors, made the announcement. "We greatly appreciate David`s contributions during his tenure. We wish him well in his future endeavors," stated Lucchese.

Foy comes to Davox from Informix Software Inc., a global enterprise software company with over $750M in revenue and 2,500 employees, where he served as president. Prior to joining Informix Software Inc., Mr. Foy held several executive positions with Ardent Software, VMark Software (the predecessor company to Ardent Software) and Prime Computer. Mr. Foy was also founder and chief executive officer of Constellation Software, which was acquired by VMark Software in 1994.

"I`m thrilled to be joining the Davox team. Davox is a quality company acknowledged as the market leader in the outbound CIM market. My goal is to extend this leadership into the multi-channel contact center marketplace," said Foy.

"Based upon Jim`s wealth of operational experience managing global enterprise software organizations and his extensive research and development expertise, we believe that he will greatly enhance the company`s ability to bring innovative products and focus to the market," continued Mr. Lucchese.

About Davox
Davox Corporation (NASDAQ: DAVX) is a proven provider of customer interaction management solutions that help companies more effectively manage customer interactions via telephone, email, and the Internet. Davox solutions are used by more than 1,000 companies worldwide - including banks, telecommunications firms, utilities, and retailers - to provide premium customer service, and to successfully establish and build valuable customer relationships. For further information, visit the Davox Web site at www.davox.com.

Note: Davox is a registered trademark of Davox. All other trademarks are the property of their respective owners.

In addition to historical information contained herein, this press release may contain forward-looking statements concerning expected financial and operating results and expected results of the company`s marketing efforts and product strategy.

Davox`s future or actual results could differ materially from the forward-looking statements discussed or implied herein because of risks or uncertainties including, but not limited to, the difficulty in the development, marketing, installation, selling or delivery of the Ensemble solution, the potential for a delay or change to the Ensemble platform, delays in customers` buying decisions, our ability to achieve expected revenues and margins, risks associated with competition and competitive pricing pressures as a result of our competing against significantly larger companies, delays in customer orders, technological change, new product introduction and market acceptance, slowdown or delay to international orders, stock price volatility, the ability of the company to attract and retain key personnel, general economic conditions in the United States and worldwide markets served by the company, litigation risks, and those other factors discussed from time to time in the company`s public reports filed with the Securities and Exchange Commission, including those discussed under "Certain Factors That May Affect Future Results`" in the company`s quarterly report on Form 10-Q filed with the SEC and annual report on Form 10-K for the period ending December 31, 2000 also filed with the SEC.

The company cautions investors not to place undue reliance on any such actual or implied forward-looking statements, which speak only as of the date they are made. The company disclaims any obligation to publicly update or revise any such statements to reflect any change in company expectations or in events, conditions, or circumstances on which any such statements may be based, or that may affect the likelihood that actual results will differ from those set forth in the actual or implied forward-looking statements.

CONTACT:
Davox Corporation
Michael J. Provenzano
978-952-0295
investor_relations@davox.com

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