Company Receives Patent Pending Online Customer Service Technology
NASHVILLE, Tenn., Sept. 4 -- 800America.com, Inc.
(OTC Bulletin Board: ACCO), a business-to-business, business-to-consumer and
technology company, today announced that it has acquired the assets of
cs-live.com, Inc., an Ottawa, Ontario technology-focused software development
company. As part of the transaction, 800America.com receives all of
cs-live.com`s intellectual property, including cs-live`s technology, the
cs-live name, all copyrights, domain names owned and patents pending. In
addition, the Company receives cs-live.com`s existing customer lists plus
certain other assets. The acquisition was made for an undisclosed combination
of cash and stock. Closing is subject to regulatory and shareholder approval.
cs-live.com`s software enables online businesses to provide service in
real time to all of their website visitors. The software brings together
customer service representatives with shoppers, who can then ask questions and
receive answers over the Internet in real time. This technology is being used
in all stages of the customer relationship management cycle, including initial
customer contact, presale support, online help during the decision process and
after sale support. The software was introduced to the market in early 2001
and already has a blue chip clientele that includes PriceWaterhouseCoopers,
Yamaha Canada, the Canadian Government`s Passport Office and others.
According to 800America.com Executive vice president Jacque Pate jr., the
technology is an innovation in web-based customer service. "We believe that
the current state of customer service in the majority of online retail outlets
can be greatly improved with this technology," Pate said. "Forrester Research
has reported that web sites take an average of 28 hours to respond to customer
inquiries, and many don`t respond at all. The benefit of this newly acquired
software lies in its ability to link customers with a live representative
throughout the entire shopping process. This wider range of functionality
should make this product attractive to any company performing commerce on the
Internet."
Jacque Pate, Jr., Executive Vice President of 800America.com, stated,
"Adding cs-live.com`s customer service software is further evidence of our
dedication to acquiring web-based technology companies that provide a benefit
to both the merchant and the customer. We recently completed our acquisition
of Fileshooter(TM), a revolutionary peer-to-peer communication tool for
instant messaging, and earlier this month announced the acquisition of
UPSPayment.com(R), a global multi-currency e-commerce payment service that
makes online payment secure, efficient and instantaneous over the Internet and
on mobile devices. This continued expansion is backed by 800America.com`s
solid financial position, and we continue to operate as one of the few
profitable Internet companies in the industry."
"We are very pleased to hitch cs-live technology to the strong business
engine that 800america.com has demonstrated itself to be," says Jerry Kavoun,
cs-live`s co-founder. "With over 60% of the shopping carts on the Internet
still being abandoned at the checkout due to lack of customer service and
human interaction (according to Jupiter Communications), there is an obvious
need for cs-live technology. 800america`s resources and marketing expertise
will enable the Company to take the cs-live solution to potential clients
quickly and efficiently."
This news release contains forward-looking statements within the meaning
of Section 27A of the Securities Act of 1933, as amended and Section 21E of
the Securities Exchange Act of 1934, as amended. Such statements are subject
to risks and uncertainties that could cause actual results to vary materially
from those projected in the forward-looking statements. The company may
experience significant fluctuations in future operating results due to a
number of economic, competitive and other factors, including among other
things, the size or timing of customer contracts, new or increased
competition, changes in market demand, and seasonality of purchases of the
company`s products and service. These factors and others could cause
operating results to vary significantly from those in prior periods, and those
projected in forward-looking statements. Additional information with respect
to these and other factors that could materially affect the company and its
operations are included in certain forms the company files with the U.S.
Securities and Exchange Commission.
CONTACT:
Andrew Glashow
800America.com, Inc.
+1-800-999-5048
Andrew@800america.com
Investors: Devin Sullivan
+1-212-836-9608
Adam Prior
+1-212-836-9606
both of TheEquity Group Inc.
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