J.Crew Awards Call Center Contract to Alpine Access
Home-based clothing and accessory experts to answer customer service and sales calls for national retailer
Golden, CO and New York, NY - November 21, 2005: Alpine Access (www.alpineaccess.com), the leading provider of call center solutions using home-based agents, today announced that it has been selected by J.Crew, Inc. (www.jcrew.com) to handle a portion of the retailer`s inbound customer service and sales calls. J.Crew is an iconic American brand known worldwide for its sophisticated, fun clothing and accessories.
J.Crew, seeking the best possible service for its customer base, has selected Alpine Access as a partner because of the quality of agents that the company can provide. The benefits of home-based agent model, such as Alpine Access`s ability to hire agents with clothing and retail experience, allows J.Crew to provide a premium level of service and support to the company`s customers. Alpine Access agents began taking calls for J.Crew in mid-September.
"This is a partnership that works because of our quality agents," said Garth Howard, CEO of Alpine Access. "For a partner like J.Crew, we are able to recruit, hire and train people who are not only exceptional at handling customer service and sales calls, but also have a unique knowledge and passion for J.Crew`s clothing and accessories. This agent quality will translate into improved performance metrics for J.Crew and raise their customer experience to new levels."
Alpine Access currently delivers calls to home-based agents in forty-two states, enabling the company to tap into a more mature, qualified pool of applicants than traditional bricks and mortar call centers. More than 80 percent of the company`s home-based agent employees have attended college, and most have experience in sales and other professional environments.
Additionally, Alpine Access agents provide higher average order size, greater revenue per call and increased customer satisfaction for clients like J.Crew. Through its operational best practices, Alpine Access also delivers precision profiling, seasonal scalability and shift flexibility that cannot be duplicated by traditional bricks and mortar call centers.
About J.Crew
J.Crew began in 1983, when the first catalog was launched. The first J.Crew store opened in 1989 at the South Street Seaport in New York City. Since then, J.Crew has expanded to 157 retail and 43 outlet stores across the country, with more openings planned in 2005 and 2006. J.Crew.com, which was launched in 1996, allows customers to shop beyond the stores and catalog, offering deeper assortments, colors, and size ranges.
In January of 2003, Millard "Mickey" Drexler joined the company as CEO and Chairman and named Jeff Pfeifle as President, bringing inspiration, creativity, and unparalleled expertise to J. Crew. Together with their teams, they have set the industry standard for quality, design, and style by using the finest fabrics, craftsmen, and mills throughout Europe and the U.S. to create signature pieces like the J.Crew Legacy blazer, fine Italian cashmere sweaters, and famous broken-in chinos. Most importantly, J.Crew has renewed its passion for style and exceptional service as it moves toward an exciting future.
About Alpine Access
Alpine Access, Inc. is the nation`s leading provider of outsourced call center solutions through the exclusive use of home-based agents working over the Internet. This next-generation model significantly increases revenue per call offered, revenue per sale, rates of conversion and customer satisfaction. Publicly named partners include J.Crew, Office Depot, 1-800-Flowers and the Internal Revenue Service. Alpine Access has clients in financial services, retail/catalog and government sectors. Founded in 1998, Alpine has 7,500 home-based agents nationwide and was named the #1 Fastest Growing Technology Company in Colorado over the past five years by Deloitte & Touche. For more information, visit www.alpineaccess.com.
Media Contact:
Cori Keeton Pope
Stefanie Jones Public Relations, Inc.
303-282-4981
ckpope@sjonespr.com
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