Guide to Retail Web Site Design & Usability
RepairNow.com's Product Assist and Find a Service Center resources provide free online sources for service, repair, maintenance, and installation of products including DVDs, office products, photography equipment, handheld computers, and audio equipment.
Product Assist is a virtual repair assistant that can determine if the task at hand is a job for a professional. In many cases, Product Assist can walk customers through steps to fix the problem themselves.
Find a Service Center gives customers information on local repair provider's service center ratings, repair rates, hours of operation, directions and, when possible, the ability to schedule service calls online.
Back...
