Returns Online opens its first returns center

Returns Online, Inc. today opened its first National Returns Center in Covington, Ga. The new 75,000-square-foot facility will employ nearly 200 and serve as the final destination for consumers' product returns. Returns Online Inc. is a business-to-business company providing multi-channel returns management solutions for the retail industry, including online, catalog and brick-and-mortar companies. "Returns Online has developed an efficient and cost-effective way for merchants of all sizes to outsource product returns management," said Billy Snipes, executive vice president of operations for ROI's National Returns Center. "Through our technology and state-of-the-art facility, the National Returns Center is equipped to process more than 1,000 packages per hour, nearly 4 million packages per year." Returns Online's complete returns management solution will provide retailers with asset recovery options as well as an easy and inexpensive way for their customers to return unwanted merchandise. Through Returns Online's partners and systems, packages are sent to a National Returns Center where employees scan, open, verify and assess the condition of returned merchandise. Based on the merchant's choice for disposition, the items are automatically routed to their final destination. Returns Online's technology also gives merchants the ability to track product status, verify the condition of returned products, and issue an Instant E-Refund, crediting their customers at any point in the return cycle. "Plans for national expansion are currently in the works based on our merchants' needs. To support growth, we've developed a program to replicate the National Returns Center in as little as 120 days," said Hauser.