ReturnBuy and ReturnCentral team up to provide a complete returns solution for retailers

ReturnBuy, creator of a returned-merchandise marketplace on the Internet, has formed a strategic alliance with ReturnCentral to provide a complete returns solution for retailers and e-retailers. The entire returns process can be managed with ReturnCentral.com and ReturnBuy's combined solutions, from the time a consumer requests a return authorization through the physical processing of a returned item in preparation for a customer credit or refund. ReturnBuy says its process nets retailers significantly higher revenues on returned products, captures valuable returns data, and enables retailers to improve customer service through faster customer credits and refunds, which ultimately leads to repeat sales. Integrated into a merchant's Web site, ReturnCentral's Virtual Return Desk enables vendors to gain control of the returns process and reduce associated costs while improving overall customer satisfaction.