Activox to offer interaction management software by Interactive
Intelligence; agreement confirms Activox`s technological lead in the
mid-sized contact center market
INDIANAPOLIS & PARIS (April 6, 2001) - Interactive Intelligence Inc.
(NASDAQ: ININ) signed a reseller agreement with Activox, which allows
Activox to market, sell and support Interactive Intelligence`s Customer
Interaction Center(tm) (CIC) throughout France.
Under the terms of the agreement, Activox will provide a trained and
certified team responsible for the installation, integration and support of
CIC. Activox has also built a Competence Center at its headquarters in Paris
with a complete CIC demonstration system already operational.
Ray Owens, applications director at Activox said, "The quality of the
multi-channel Customer Interaction Center solution, and the response of the
Interactive Intelligence team proved difficult to resist. As a consequence,
we can now offer our clients a state-of-the-art, converged interaction
solution, which can be rapidly installed and offers unique value for the
money. Medium-sized contact centers requiring the very latest technology
will be able to equip themselves with a total solution, including telephone,
web, e-mail and unified messaging functions."
Mike Ford, vice president of operations Europe at Interactive Intelligence
EMEA, added, "Their excellent knowledge of the contact center market and the
capability of the Activox team were the determining factors in our signing
this partnership agreement. The partnership backs up our distribution
strategy in France, where contact centers are playing an increasingly
important role in customer relations."
CIC is a Windows 2000-based solution that includes multiple functions
running on a unified, open architecture. Call center agents using CIC have
numerous applications at their disposal, including unified messaging,
automatic call distribution, call monitoring and forwarding, fax-on-demand,
e-mail and web auto response, Internet text chat and web callback. All of
these functions are available via a single, user-friendly graphical PC
interface.
About Activox and D interactive
Activox, a subsidiary of D interactive is a recognized expert in the
integration of CRM solutions (Enterprises and Contact Centers). Activox
develops unique and optimized CRM solutions sharply focused on meeting Call
Center technical, operational and business objectives. Activox assists Call
Center users and outsourcers in designing, planning, engineering, systems
integrating and implementing state-of-the-art Intelligent Contact
Management, skill-based Computer Telephony, Web Integration, Customer
Relationship and Workforce Management solutions, utilizing best-of-breed
products and technologies. Since 1993, Activox has positioned itself in a
unique value role in between equipment vendors on one hand and traditional
systems integrators on the others. Activox has a number of prestigious
references, primarily in the ranks of Telecom Service Providers, Banking and
Financial Services, Industry and Retail. Further information at
www.activox.fr.
D interactive is currently the only player in Europe offering a full line of
CRM service thanks to its integrated technological solutions-contact
centers, business intelligence and web agency services-backed up by genuine
expertise in marketing consulting. Its unique range of expertise is a major
source of value creation and will enable D interactive to maintain a strong
growth rate in the long term, forecast to reach over 70% out to 2003,
including an organic growth component of around 30%.
Further information at www.d-interactive.com.
About Interactive Intelligence Inc.
Interactive Intelligence Inc. (NASDAQ: ININ) is a global developer of
interaction management software designed to automate virtually every aspect
of business communications. The company was founded in 1994 and, today, has
a worldwide customer base of more than 700 companies. Based on an open,
unified platform, the Interactive Intelligence product line offers a
flexible and affordable solution to contact centers, e-businesses,
enterprises and service providers. The Interactive Intelligence product line
is subject to numerous United States and international patents pending.
Interactive Intelligence has won numerous awards, including Microsoft`s 1998
Fastest Growing Independent Software Vendor`s (ISV`s) award and Red
Herring`s Top 100 Technology IPOs of 1999. The company is headquartered in
Indianapolis with European headquarters in France and Asia Pacific
headquarters in Japan. Interactive Intelligence can be reached at + 33 442
910 910 or www.ININ.com.
This release contains certain forward-looking statements that involve a
number of risks and uncertainties. Among the factors that could cause
actual results to differ materially are the following: rapid technological
changes in the industry, volatility in the market price of the company`s
common stock; the company`s ability to achieve profitability, to manage
successfully its growth and increasingly complex third party relationships,
to maintain successful relationships with its current and any new resellers,
to maintain and improve its current products and to develop new products and
to protect its proprietary rights adequately; and other factors described in
the company`s SEC filings, including the company`s latest annual report on
Form 10-K and its quarterly reports on Form 10-Q.
Copyright(c) 1994 - 2001 Interactive Intelligence Incorporated. All rights
reserved. Interactive Intelligence(r), Enterprise Interaction Center(r),
EIC(tm), Interaction Center(tm), Interaction Center Platform(tm), Customer
Interaction Center(tm), CIC(tm), Service Interaction Center(tm), SIC(tm),
Interaction Recorder(r), Interaction Dialer(tm), Interaction Director(tm),
e-FAQ(tm), Wireless Interaction Client(tm) and Mobilite(tm) are all
trademarks or registered trademarks of Interactive Intelligence, Inc. All
other products and company names should be considered servicemarks or
trademarks of their respective companies.
###
For More Information Please Contact:
Tony Armitage, European Marketing Director
Interactive Intelligence
+33 442 910 914
tony.armitage@ININ.com
Christine Holley, Market Communications Director, The Americas
Interactive Intelligence
+1 317.715.8220
christine.holley@ININ.com
Joseph Kort, Chief Executive Officer
Activox
+33 147 869 031
jkort@activox.fr
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