Graco Taps RightNow CRM 7.0 for Integrated Sales and Customer Service
Leader in Fluid Handling Systems Selects RightNow Sales for Superior Functionality and Best Value
Bozeman, MT (October 4, 2004) — RightNow® Technologies (NASDAQ: RNOW), a leading provider of on demand CRM software solutions, today announced that Graco Inc. has selected RightNow CRM™ 7.0 as its strategic platform for sales and customer service operations. By standardizing on RightNow, Graco is fully integrating and optimizing its customer-facing business processes—thereby enhancing both customer satisfaction and operational efficiency.
Graco has been using RightNow Service™ in its customer support operations for more than three years and recently chose RightNow Sales™ over several competing sales force automation vendors because of its superior functionality and best value.
“We like the direction that RightNow has chosen for their products and we are confident that RightNow will remain in alignment with Graco’s business strategies,” Bruce McIntosh, IT manager of client/server applications at Graco, said. “We were confident that RightNow would make the sales force implementation a success—and they did.”
About Graco Inc.
Graco is the world’s leading manufacturer of fluid handling systems. Located in Rogers and Minneapolis, Minnesota, Graco provides fluid handling solutions for a variety of industries and customers throughout the world. The Contractor Equipment Division provides spray equipment for contractors in the painting, roofing, texture, corrosion control and line striping markets. The Industrial/Automotive Division provides equipment in four areas of application: sealant and adhesives, process, liquid finishing and protective coatings. The Lubrication Division provides products for fast oil change facilities, service garages, fleet service centers, automobile dealerships and industrial lubrication For more information on the complete line of Graco products visit us on the web at: www.graco.com or call 1-800-690-2894.
About RightNow Technologies
RightNow (NASDAQ: RNOW) provides organizations with industry-leading on demand CRM solutions to build customer-focused businesses. RightNow`s acclaimed technology, comprehensive services and commitment to customer success deliver high returns on investment for its customers. More than 1,100 organizations worldwide use RightNow solutions including British Airways, British Telecom, Cisco Systems, Continental Tire North America, The Dow Chemical Company, John Deere, Nikon and the Social Security Administration. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia. For further information, please visit www.rightnow.com.
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.
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RightNow Technologies, Inc.
40 Enterprise Blvd.
P.O. Box 9300
Bozeman, MT 59718-9300
Phone: 1-406-522-4200
Fax: 1-406-522-4227
Toll Free: 1-877-363-5678
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