Salesnet Expands Vertical Product Line with New On-Demand CRM for Auto Dealers
New Vertical Application Supports Customer Success Roadmap Strategy; Preconfigured To Define, Guide, And Track Sales Success
BOSTON--Oct. 4, 2004--Salesnet, the leading provider of on-demand CRM software focused on driving sales effectiveness, today announced that it has added a new industry-specific edition to its existing vertical catalog: the Salesnet Auto-Dealer Edition. The new application is designed to accelerate adoption, reduce configuration costs, and deliver the fastest time-to-ROI available in the CRM industry. In addition, the unveiling of the Salesnet Auto-Dealer Edition supports the launch of Salesnet`s new Customer Success Roadmap, a unique enterprise-wide strategy that ensures customers are continually achieving benefits from their on-demand CRM implementation. (See also Salesnet Announces On-Demand CRM Customer Success Roadmap, Oct. 4, 2004.)
"Our vertical strategy is a reinforcement of our commitment to help enterprises drive business success with adaptable solutions," said Dan Starr, chief marketing officer of Salesnet. "Just like our previous industry editions, the Auto-Dealer solution is also preconfigured with proven industry processes that help customers define, guide, and track their sales success. Customers want providers to understand their business. By delivering products and services designed for specific industry needs, we are fully invested in helping our customers achieve business value every day and every month, year after year."
Currently, Salesnet is the only on-demand CRM vendor that has successfully launched vertical products. These industry editions -- available for Telecommunications, Commercial Lending, Advertising/Media Sales -- and now Auto-Dealer, are all delivered via Salesnet`s exclusive configuration-as-a-service(TM) platform. With configuration-as-a-service, initially announced in February 2004 as part of its overall Guided Performance Selling (GPS for Sales) strategy, Salesnet has uniquely expanded the `as-a-service` model. Configuration-as-a-Service delivers pre-configured vertical industry and sales methodology-focused CRM solutions that are comprehensive, adaptable, and turnkey. Salesnet`s first pre-configured sales methodology application, Salesnet CustomerCentric Selling(R) (CCS) Edition, was announced in April 2004. In addition to its current vertical editions, the company also plans to release another round of industry-specific editions by the end of the year.
Auto-Dealer Edition
The Need: According to a recent survey of auto dealers` IT attitudes, conducted by Electronic Data Systems (EDS), nearly 70 percent of car dealerships lack the necessary information technology to compete in the Internet World. Salesnet Auto-Dealer Edition offers a level of sales commonality and instant visibility into automotive sales that is not prevalent today.
The Audience: The Salesnet Auto-Dealer Edition is designed to fulfill the CRM technology needs of individual dealers and dealership groups.
Industry Difference: The Salesnet Auto-Dealer Edition includes proven auto-dealer specific processes for walk-ins, quote requests, and service appointments and acts like a virtual sales guide for end users who may have limited technical and sales experience. It also offers detailed reporting and dashboards to monitor vehicle share, salesperson performance, and individual dealer sales performance. In terms of tracking lease expiry, Salesnet Auto-Dealer Edition offers salespeople the ability to proactively and seamlessly manage the renewal and offer processes, and also ensures that all details behind lease renewals (i.e., obtaining inspections) are completed on a timely basis.
Additionally, Salesnet has extended the underlying application structure to support the capture of familiar industry data, such as offering 100 pre-configured auto dealer fields, including Vehicle Identification (VIN) number, vehicle make/model, mileage, lease terms, excess mileage rates, recall notes, and trade-in value.
Pricing & Availability: Salesnet Auto-Dealer Edition is available now and is delivered at a $5 per user, per month option to Salesnet Extended ($99 per user, per month).
To learn more about Salesnet`s industry and methodology editions, go to: http://web.salesnet.com/featuregroup.asp?urh=1004.Prod_Price_vertical.
In addition to announcing the Salesnet Auto-Dealer Edition, Salesnet also announced the general availability of a number of new products designed to support the Customer Success Roadmap. These new initiatives include a powerful new Data De-Duplication and Cleansing tool, Salesnet`s Global Edition, to support enterprises that sell in more than one country, and its new Salesnet Secure Offline Edition. (See also Salesnet Unveils New Series Of Products To Support Customer Success Roadmap, Oct. 4, 2004.) And, to support the specific needs of its enterprise customers, Salesnet has released a number of new services within the Customer Success Roadmap. These new initiatives include the availability of an enterprise Customer Success Audit (CSA), the launch of Administration-as-a-Service(TM), which also includes an `as-a-service` package to help customers cleanse and maintain data integrity, and an expansion of free training services and self-paced sessions. (See also Salesnet Launches New On-Demand Services For Customer Success Roadmap, Oct. 4, 2004.)
About Salesnet
Salesnet, the leading provider of on-demand CRM software focused on driving sales effectiveness, delivers solutions that empower companies to sell more. Since 2000, Salesnet`s hosted CRM solutions have served as proven alternatives to expensive, complex, packaged or premise-based CRM software. Organizations such as American Express Incentive Services, Birch Telecom, Software AG, Sovereign Bank, and Tellabs use Salesnet to improve the efficiency, effectiveness, and profitability of global sales organizations. Salesnet`s Guided Performance Selling (GPS) strategy leverages software-as-a-service, configuration-as-a-service(TM), and integration-as-a-service(TM) to offer products and services designed to drive the fastest return on investment (ROI) in the CRM industry. In addition, Salesnet`s exclusive Customer Success Roadmap strategy is aimed at driving ongoing business value with on-demand CRM. Salesnet, headquartered in Boston, provides additional information on its products and services at: www.salesnet.com/sp/e.asp?id=144.
Contacts:
Salesnet
Donna Parent, 617-350-0160
dparent@salesnet.com
or
PerkettPR
Heather Cabral, 415-384-0113
hcabral@perkettpr.com
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