Click Commerce Ships Business Suite 7.5
New Release Advances Integration of Partner Relationship Management and E-Commerce
CHICAGO, October 18, 2004 - Click Commerce, Inc. (Nasdaq: CKCM), a leading provider of collaborative extranet solutions, today announced general availability of the 7.5 Business Suite. The new release integrates a wide range of activities that make it easier for businesses to leverage their partner relationships and improve pre-sales, sales, and after-sales service.
“With this release, Click Commerce brings to the market the first fully-integrated PRM/e-commerce solution,” said Nancy Koenig, vice president of product operations for Click Commerce. “These next generation applications are a direct response to the collaborative challenges our customers are facing and their need for greater visibility and greater efficiency. Using 7.5, companies can create closer links with their partners, capture more orders, and react more quickly to shifting partner needs and market demands.”
The Click Commerce Business Suite provides an end-to-end solution that reduces channel costs and helps customers empower their partners to function more efficiently and more profitably. Supported business processes include partner recruitment and profiling, lead distribution, market segmentation, order management, warranty and returns, training and certification, channel forecasting and point-of-sale analysis, and marketing funds management. New to 7.5 are the integrated ordering and after-market services processes, along with business process improvements, such as multi-threaded workflow and cycle-time reporting to help customers drive continuous improvements in their channel operations.
Available immediately, release 7.5 new functionality includes:
Order Management
New Quote-to-Order and Lead-to-Order functionality improve order capture and lead conversion rates and allow companies to close more business and extend their reach. The pricing flexibility and configurable approval, shipping, and fulfillment options provide a complete distributed order management solution.
Funds Management
Newly integrated with Promotions and Campaigns, the Funds Management application helps companies calculate overall campaign and partner-specific ROI and account for payments made to partners for marketing activities. With full support for Marketing and Co-op funds and configurable approval processes for different fund types, Funds Management provides much needed flexibility in automating and documenting the distribution of marketing funds.
Returns
With configurable business rules for approving and routing return requests based on product line and type or amount of return, Returns reduces the administrative effort and cycle time inherent in processing return requests. Tight integration with Warranty and Product Catalog means users can create return requests that are synchronized with order and invoice numbers, reducing manual touch points and processing times and eliminating incomplete or unresolved returns.
Warranty
Closely integrated with Product Catalog and Returns, Warranty enables companies to create multiple warranty programs online and tie them to specific product lines. In addition to automating the process of warranty registration and claims, automated Return Material Authorizations (RMA`s) created during on-line claim submission provide bar coded shipping documents for faster processing and accurate handling.
Workflow Engine Enhancements
Enhancements to the Click Commerce workflow engine put more functionality into the hands of business users. Multi-threaded workflow enhancements give companies greater flexibility in tailoring the solution to match their business processes and the new, delegated administration features ensure better management of tasks across complex business units and partner structures. New cycle-time reporting gives companies low-level visibility into their business and positions them to react quickly to process bottlenecks.
About Click Commerce
Click Commerce (Nasdaq: CKCM) provides extranet solutions for channel management, collaborative commerce, and compliance automation. Click solutions are used by enterprises and institutions in the manufacturing, high tech, financial services, retail, healthcare and higher education industries. Leading corporations such as Microsoft, Delphi, Honda, Citibank, FedEx, Carrier, Samsung, Kawasaki, Logitech, Hitachi, and Tellabs have transformed their business relationships using Click Commerce solutions. Six of the top 10 research institutions in North America, including Johns Hopkins, University of Washington, and the University of Michigan, use the company`s compliance automation software to automate their regulatory compliance processes and manage research project approvals. More information can be found at http://www.clickcommerce.com/.
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