How web-based POS systems speed pricing changes to a Schlotzsky’s Deli

A web-based POS system at a Scholtzsky’s Deli franchise in Overland Park, KS, is helping to streamline restaurant operations in multiple ways, such as getting corporate menus electronically updated, franchise owner Bart Hastert tells InternetRetailer.com.

Hastert, president of franchisee BCT&G Inc., operates web-based POS terminals from Aloha Technologies Inc. in one of his two Schlotzsky’s restaurants in the Kansas City metropolitan area. The system supports Wirca Inc.’s PocketChange mobile payment system, which allows customers to pay with calls to web-based accounts from their cell phones.

But the system also assists restaurant operations in several ways, Hastert says. “It provides for faster customer service, fewer mistakes in processing orders, and a more effective method of cross-selling products while customers are placing their orders,” he says. He notes that the POS system prompts sales clerks to ask customers if they’d like to also purchase items that are known to be complementary to their order.

A major help has been the electronic uploading of menu changes from the Austin, TX-based corporate offices of Schlotzsky’s Inc. In the past, BCT&G staff would have to physically enter information about menu changes into their POS terminals, to assure proper product selection and pricing. “Now we can get the new menus loaded overnight through our Internet T-1 line,” he says.