Nearly half of online retailers said they expect to switch their existing e-commerce platforms within two years, according to a new report from Venda Inc. and the e-Tailing Group.
The survey of 160 retailers also found that 40% of retailers spend more than $1 million annually on e-commerce technology and operations. 39% said they believed they have received good value in their current systems and 36% said they found their service “a mixed bag.”
“This survey indicates a significant level of dissatisfaction and need for change in the market’s current offerings,” said Jeffrey Max, Venda CEO. Venda is a provider e-commerce platforms.
82% of the retailers said they use home grown or buy-and-build technology. Of that group, 51% expressed some degree of dissatisfaction and 29% said they weren’t likely to use the same e-commerce solution again, the survey found.
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