Claims Recovery Solution Expected to Increase Claim Payments and Related Revenue, While Streamlining Operations
FAIRFAX, VA … December 13, 2004 --- ServiceBench, Inc., the leading provider of Web-based service supply chain management applications, today announced that Sears, Roebuck and Co. has launched its ServiceBench-enabled site for automated online warranty claims activities and the related claims recovery process for Sears’ channel of more than 10,000 repair technicians.
Sears expects to significantly streamline its processes and increase service related revenue from claims processing as a result of this change. The new system enables the fast and easy submission of claims from technicians to participating manufacturers, instant review, and timely payment to Sears. In addition, administrative resources can be more efficiently allocated toward customer-facing operations. The new system supports a wide channel of technicians servicing both Sears and other nationwide partner retail stores and will be linked to Sears’ wireless SST system and call center, as well as the back-end systems of participating manufacturers.
“ServiceBench is honored to have the opportunity to help Sears streamline its service supply chain – as an undisputed leader in providing not only the best brands, but unparalleled service,” according to Michael Dering, President and Chief Executive Officer of ServiceBench. “The claims recovery solution is perfectly suited to help companies like Sears make the service channel less cumbersome, more efficient and profitable – leading to stronger customer relationships and reduced costs.”
“Whirlpool applauds the partnership between ServiceBench and Sears.” according to Tom Welke, vice president, Consumer and Appliance Care, Whirlpool Corporation. “As a company that has been partnered with ServiceBench for many years, we look forward to the continued, expanded adoption of its leading service automation solutions throughout the industry.”
# # #
About ServiceBench
ServiceBench is the leading provider of Web-based service supply chain management applications. With ServiceBench, manufacturers, distributors, extended warranty providers and service providers streamline processes, save time and money, and increase customer satisfaction. ServiceBench modular products work together to fully automate the complete range of service activities including warranty claims administration, parts ordering, service dispatch, product registration management and service network management. Additional information is available online at www.servicebench.com.
Media Contact:
Kim Larkin
D. Larkin for ServiceBench
(703) 250-3590
klarkin@dlarkin.com
Back...
