Vcommerce and RightNow Partner to Deliver Integrated Solutions for Superior End-Consumer Experiences
Partnership Provides Retailers and Manufacturers with Comprehensive On-Demand Solutions for Multi-Channel Commerce and Proactive Customer Service
SCOTTSDALE, Ariz., December 14, 2004 – Vcommerce Corporation today announced a strategic marketing, development and sales partnership with RightNow® Technologies (NASDAQ: RNOW) to offer comprehensive, on-demand solutions for multi-channel commerce and proactive customer service, targeted to retailers and manufacturers. The joint offering combines Vcommerce’s direct-to-consumer solutions and RightNow’s hosted customer service application to enable companies to provide superior experiences to their customers without the need for additional integration services.
Vcommerce`s solutions enable companies to capture, source and manage orders from such direct-to-consumer channels as online, kiosk and phone sales. The solutions are available "on-demand" – companies can choose to outsource some or all of their commerce-chain functions, or use Vcommerce`s tools to manage their initiatives internally. RightNow’s customer service and support application, RightNow Service™, enables contact centers to efficiently and effectively manage customer inquiries via phone, email, web self-service, live chat and voice self-service.
“Retailers and manufacturers, small and large, face the incredible complexity that comes along with managing customer relationships through multiple channels,” said Dean Brown, vice president of Channel Partners for RightNow. “Not every company has the resources to purchase and implement the necessary infrastructure in-house. The partnership between RightNow and Vcommerce brings together a pre-integrated, hosted solution for direct-to-consumer channels and customer service that is flexible enough to meet each company’s operational needs.”
“As companies look for ways to make their direct-to-consumer initiatives profitable, customer satisfaction and retention are among their biggest concerns,” said Vcommerce CEO Dan Clarke. “Vcommerce is committed to delivering innovative technology and services that enable our growing client base to deliver exceptional customer experiences in new channels, while focusing on their core business. Proactive service for end-customers was an area we needed to improve; partnering with a leader such as RightNow was key to executing our vision for expanding our solutions.”
Vcommerce President and CTO Dan Kennedy added, “Our direct-to-consumer commerce solutions are based on seven years of hands-on experience with our clients and partners. RightNow’s advanced e-mail, chat and case management functionality complement our solutions, making it easier for our clients to leverage the power of Vcommerce’s technology while delivering unparalleled tracking and problem resolution.”
For additional information regarding Vcommerce and its solutions, please contact Vcommerce at 480-922-9922 or visit www.vcommerce.com.
About VantageCommerce
VantageCommerce™ is latest version of Vcommerce’s hosted solution for multi-channel direct–to-consumer initiatives, such as Web stores, in-store kiosks, printed catalogs, phone-order entry. The solution couples outsourced services with robust Web-based tools that provide visibility and control throughout the commerce chain, from order capture to fulfillment to reverse logistics. Vcommerce’s solutions are designed to help companies improve on their commerce chain systems and “keep what works, fix what’s broken and take it all to a new levelSM.” VantageCommerce is based on the company’s Vantage Commerce Platform technology, which has been processing transactions for over five years.
About Vcommerce
Vcommerce is the leading provider of solutions for direct-to-consumer transactions. Vcommerce provides proven solutions to capture, source and manage orders, so retailers and manufacturers can dramatically minimize risks, increase efficiencies and reduce costs associated with multi-channel retail initiatives. Vcommerce makes it as easy as possible to do business in multiple channels, such as e-commerce, phone order entry, kiosks or catalogs. Clients control the way they operate their multi-channel businesses – they can choose to outsource some or all of their commerce chain functions, or use Vcommerce’s robust, Web-based tools to manage the process themselves. The company`s growing client base includes Gateway, Overstock.com and GE. A privately held company, Vcommerce is headquartered in Scottsdale, AZ.
About RightNow Technologies
RightNow (NASDAQ: RNOW) provides organizations with industry-leading on demand CRM solutions to build customer-focused businesses. RightNow`s acclaimed technology, comprehensive services and commitment to customer success deliver high returns on investment for its customers. More than 1,100 organizations worldwide use RightNow solutions including British Airways, British Telecom, Cisco Systems, Continental Tire North America, The Dow Chemical Company, John Deere, Nikon and the Social Security Administration. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia. For further information, please visit www.rightnow.com.
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ is a registered trademark of the NASDAQ Stock Market.
Vcommerce Contacts:
Aimee Brainard Schoaf
623-536-5021
aschoaf@vcommerce.com
Lori Bush
480-551-3797
lbush@vcommerce.com
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