NetLedger Launches NetSuite(tm), the First Online Suite That Combines ERP and CRM Functionality Aimed at Companies with Fewer Than 500 Employees

For Less Than the Cost of Maintaining Existing Software, NetSuite Enables Companies to Integrate Front-Office and Back-Office Operations

SAN MATEO, CA. October 15, 2002 - NetLedger, Inc., makers of Oracle(r) Small Business Suite, today announced NetSuite, the first online business software solution to automate front and back office operations for companies with fewer than 500 employees. Built on the ease of use and technology found in Version 8 of Oracle Small Business Suite (see accompanying release). The Oracle Small Business Suite name is used under license from Oracle Corporation (ORCL).

NetSuite adds the advanced accounting, warehousing, CRM, and customization functionality of stand-alone mid-market software applications at a fraction of the cost.

"NetSuite is an important offering reflecting two trends," said Mary Wardley, an analyst at International Data Corp. (IDC). "First, there are gaps between the low-end software packages and high-end enterprise applications in terms of functionality and price. NetSuite is positioned to bridge that gap. Second, the NetSuite offering reflects the important need among mid-range organizations to have certain back-office processes, such as accounting integrated with CRM functionality in a single offering."

The software infrastructure utilized by most companies with up to 500 employees does not allow business processes to run seamlessly across front and back office functions. These companies have to buy separate, expensive software packages to run their business - one for accounting, one for warehousing, one for sales force management and one for customer support. Additionally, the cost historically associated with running software and integrating data from those incompatible systems for these companies has been high.

NetSuite enables companies to manage all key business operations in a single, integrated system, including customer relationship management; sales and marketing; customer support; accounting and payroll; warehousing and product assembly; Web store and Web presence; and employee productivity.

And, NetSuite is delivered as an online service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Companies can be up and running on NetSuite in a matter of minutes.

NetSuite has also been designed to be easy to use. Additionally, users can access it anywhere and anytime, further increasing ROI. It provides graphical portal views to the application called "dashboards" that are customizable depending on the user accessing the system. A warehouse person`s view would concentrate on products to be shipped and received. A sales person`s view would focus on the leads to be called that day, and performance against quota for the quarter. A manager`s view would graphically aggregate data summarizing the performance of his or her group.

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"In a business like ours where one hundred plus orders are drop shipped every day, the need for a powerful back-office and front-office system working together is a must," said Marilyn Leslie, CFO of MiniCo, a provider of self-storage products for retail and facility operations in Phoenix, Ariz. "NetLedger has provided us that integration and more. Our salespeople have enjoyed the Internet-based access, because they can see their daily product sales in real time. Our accounting department has been able to generate the same reports we did with our previous enterprise software system, but at a fraction of the cost with minimum effort. We feel an integrated system is a must-have system for a mid-size business like ours and we`re excited about the additional features of NetSuite, particularly the multiple currency feature."

"A company`s employees work together and it is time that software applications easily and cost-effectively support their efforts," said Zach Nelson, president of NetLedger. "For less than what companies are paying to maintain their outdated, ineffective software systems, they can use NetSuite and quickly achieve their goal of business process integration."

NetSuite Feature Details
NetSuite layers a common, but customizable, portal user interface over three integrated functional areas - advanced back-office accounting/ERP, advanced CRM, and advanced Web presence - to enable businesses to streamline their business processes. In addition, the suite includes technologies to allow businesses to easily migrate and integrate existing legacy data into NetSuite. And NetSuite allows many levels of customization, from simple form customization to advanced business process customization using JavaScript.

NETSUITE USER INTERFACE AND EMPLOYEE PRODUCTIVITY
Role-based Centers and Dashboards - Because NetSuite is several applications rolled into one, it includes customizable "centers," portal views of the application tailored to meet the needs of every type of user in a company. NetSuite includes several preconfigured centers, including Support Center, Sales Center, Accounting Center, etc. The centers are navigated via graphical "dashboards" that provide summary data important to the user and easy navigation and workflow within a center. Both the centers and dashboards are customizable so that users and administrators can control the data seen by the users, and how that data is represented. Employee Productivity - NetSuite`s Employee Center provides self-service capabilities for all the employees of a business including expense reporting, purchase request management, and time tracking and billing.

Forms submitted through the Employee Center are routed to the employee`s supervisor for approval and then automatically on to accounting for processing.

Also available from within the Employee Center are integrated calendar and task management functions. The features provide users the ability to schedule appointments with each other and with customers, vendors or partners, to schedule resources such as conference rooms, and to set reminders.

With NetSuite`s audience-based publishing architecture, businesses can also publish company information to individuals, teams or to all employees that they can access from their Employee Center, ensuring that all the information they need to do their jobs is at their fingertips anytime and anywhere.

NETSUITE ADVANCED ACCOUNTING/ERP CAPABILITY
NetSuite includes all the capability of the company`s recently announced NetLedger Advanced Accounting Suite. Companies with high transaction volume, multi-national locations, complex warehousing requirements, and complicated inventory management will greatly benefit from this release. In detail, features in the Advanced Accounting/ERP capability include:

Multi-Currency Transactions and Reporting - This capability allows businesses that sell internationally to track transactions in non-US based currencies. The powerful automated currency revaluation feature simplifies the period-end close process by generating adjusting journal entries to reflect exchange rate fluctuations.

Multi-Location Inventory - This feature gives businesses the ability to categorize entities, items, and transactions by location so they can manage, track and report on inventory across multiple locations.

Advanced Shipping and Receiving - This set of tools breaks out the order fulfillment and receiving functions for greater control of order management and workflow. Separate users can be assigned shipping, receiving and returns functions with views on order records and reports tailored to their requirements. It includes capabilities for pick, pack and ship; receiving to multiple inventory locations; and UPS shipping integration. Multi-Company Consolidations - The consolidation capabilities now allow financial results to be rolled up for complicated multi-level business entity hierarchies, with full drill-down to the subsidiary company transactional data.

Assembly and Package Items - This new inventory feature allows items assembled from other inventory parts to be tracked separately from their components. Once created, Assembly and Package Items can be managed just like a single inventory item with their own quantity counts and costing calculations. Roles and Permissions Enhancements - This feature allows unparalleled control and flexibility over the features and data that users are able to access. Various levels of restriction can be applied to users based on their department, class, location and supervisory relationship with other users.

Accounting Period Management - In addition to choosing standard calendar months, users can choose from several other templates or define the exact number of days or weeks that a business wants to include in each period. Period management gives businesses the flexibility to assign transactions to an accounting period that may not match the actual transaction date. Businesses can close periods at any time, which will block users from recording transactions into periods that have already been reviewed. This feature also gives users the ability to close different accounting modules at different times. For example, businesses can close payroll, but leave accounts receivable open while finishing recording transactions.

NETSUITE ADVANCED CRM CAPABILITY
NetSuite includes the marketing, sales and customer support functionality of NetLedger`s recently introduced NetCRM front-office application suite. This Web-based solution provides complete CRM functionality and provides important features not found in any other online CRM application including:

Sales Order Management - NetCRM allows businesses to actually sell and track product and service sales with its integrated order processing capabilities. Marketing Automation - Because NetCRM integrates purchase history, campaigns can be created to target specific customer segments. In addition, NetCRM provides end-to-end marketing campaign management -- from system-provided templates to e-mail campaign creation and distribution to results measurement and ROI analysis -- all in one application at no additional charge.

Customer Support Automation - NetCRM includes knowledge management technology for customer self service at no additional charge. NetCRM`s NetAnswers enables customers to search an online knowledge base and find answer to their questions, without calling customer support. Forrester Research estimates a 33-to-1 cost savings when customers opt for self-service vs. phone interaction.

Partner Relationship Management - NetCRM includes complete partner relationship management. The NetCRM Partner Center allows selling partners to view their leads, track orders, and submit and view support cases.

Marketing, Sales and Support Dashboards - NetCRM Dashboards are customized to the role of the individual user within the organization. Graphical snapshots provide sales representatives and managers with quarter-over-quarter and year-over-year performance comparisons while saved searches highlight the latest results of campaigns for marketing managers. Support representatives and managers will find shortcuts and the quick search invaluable in finding customer information at a moment`s notice. And the reminders within a Dashboard make it impossible to miss the things that have to get done and the problems that must be solved.

NETSUITE INTEGRATED WEB PRESENCE AND WEB STORE
Websites can be highly customized to reflect a company`s look and feel. The catalog and shopping cart functionality allow products and services to be marketed, ordered, shipped and billed automatically. Finally, NetSuite includes powerful extranet and intranet publishing capabilities that enable personalized communication with customers, partners and employees. Catalog and Shopping Cart - With a click of a button, a business can turn its Web site into a full-featured Web Store with a product catalog generated directly from the company`s item list and item images. The company can also track referrals, and accept promotional `coupons` defined through the partner and promotion code capabilities. The checkout sequence features integrated shipping rate calculation and online credit card authorization before the order is completed. Once the order is taken it then feeds directly into NetSuite`s powerful order management workflow (including drop-shipment). Customers can return to the store and login to their Customer Center to view the status of orders, track shipments, browse the knowledge base for answers to their questions or submit case forms for person-to-person customer support.

Audience-based Publishing - NetSuite`s Web Presence capabilities give vendors the ability to easily enter and publish their company information to users of their Website, allowing them to modify its layout and appearance in order to meet the needs of their business. Additionally, with NetSuite`s unique audience-based publishing architecture, vendors can also define who can see what type of content and information. In conjunction with Customer, Vendor and Partner Center `Extranet` capabilities, companies can publish specific information to groups or individual customers - a contract for one customer for example, or a price list that is made available to all customers. The functionality is also powerful for Intranet publishing.

NETSUITE CUSTOMIZATION
Most hosted, outsourced applications allow very minimal customization. NetSuite breaks down the barriers typically found in immature application services by allowing a number of options for customization. From the ability to easily customize user interface and form capabilities to the ability to enable complex, custom business processes, companies can manipulate NetSuite to meet their business-specific and industry-specific requirements. Advanced Customization Tools - NetSuite`s customization tools include enhanced form customization for transactions and records, the ability to add custom fields with multiple display options and sourcing from related records, and custom code allowing user-created JavaScript to be embedded on forms to define specific validation and calculation behavior for custom fields. NetBase(tm) - NetSuite`s customization capabilities also include NetLedger`s integrated custom record creation and management tool, NetBase. NetBase makes NetSuite completely extensible to the specific needs of each business, allowing them to define their own custom data records with complex relationships between each other and existing records/transactions. For example, a property management company can define a property record and associate it with tenants, rent invoices, maintenance records, etc. Being an integral component to the rest of NetSuite ensures NetBase is easy to use and configure while simultaneously providing extraordinary power and flexibility for companies to customize the application to their specifications.

NETSUITE THIRD-PARTY APPLICATION INTEGRATION AND SYNCHRONIZATION
Companies can move data from existing legacy systems to NetSuite. NetSuite also provides real-time, server-to-server XML data exchange capabilities to allow the integration of other business applications with NetSuite. It is also possible to configure single sign-on authentication to enhance the user experience and allow users to move seamlessly between NetSuite and other applications.

In addition, NetSuite includes a number of technologies to support disconnected use of the application. NetSuite provides synchronization with Outlook, ACT!, Goldmine and Palm OS devices to ensure that offline calendars, tasks and contact lists are up to date.

Pricing and Availability
NetSuite is available in late October, with an entry-level price of $4800/year for three users. Each additional user can be added for $50 per month. The company also offers NetSuite Enterprise Edition, a fixed-cost, unlimited user version of the application for $3750 per month.

About NetLedger, Inc.
Founded in 1998, NetLedger, Inc. is a leading provider of application software for small and mid-sized businesses. In addition to NetLedger Advanced Accounting, NetCRM and NetSuite, NetLedger`s products also include Oracle Small Business Suite. NetLedger`s product offerings have won many prestigious industry awards, such as the PC Magazine Editors` Choice Award in 2001 and 2002; PC World Best Bets 2001; PC World 2001 World Class Award; Forbes.com Best of the Web 2001 and 2002; and Upside Hot 100 2002. NetLedger also provides enhanced, integrated solutions through its strategic partnerships including Yahoo! Inc. (Nasdaq: YHOO), Paytrust, and Innovative Merchant Solutions. The company currently has more than 5,500 companies using its products and the company`s investors include Larry Ellison, StarVest Partners L.P., ADP and PaineWebber. For more information about NetLedger visit www.netledger.com.

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