360Commerce Point-of-Sale and Back Office Rollout Provides K•B Toys With Instant Rewards
Java Solution on Linux Brings Improved Customer Service and Store Performance at Reduced Cost
Austin, Texas (August 18, 2003) – As part of an overall technology plan designed to contribute to K•B Toy’s vision of reduced operating costs and excellent customer service, 360Commerce’s 360Store™ Point-of-Sale and Back Office applications will be rolled out in all K•B Toys stores nationally.
With the implementation of the new software, K•B Toys will find it easier to enhance cash control features, automate complex promotions, manage returns, validate product warranties and provide an outstanding customer experience, which are K•B Toy’s top priorities.
“We are excited about the return on investment we are seeing with this project,” said Keith Porter, vice president of information systems at K•B Toys. “We have addressed several key technology focus areas with this rollout, which will provide both immediate results and long-term returns. Being able to combine technology initiatives with our strong focus on customer service gives us the best of both worlds. In addition, choosing the leading Java store systems solution has given us the flexibility to make key decisions based on our evolving needs throughout this process, including those centered around deployment options and operating systems.”
The new solution will be rolled out on the Linux operating system. “Because of the openness of our store systems solution, K•B Toys will be able to more easily enhance their system in the future and integrate to other additional applications,” said Christine Lowry, chief marketing officer of 360Commerce. “K•B Toys has been building their ideal technology infrastructure for several years. The solution from 360Commerce allows K•B Toys to take advantage of the new technology they have implemented, such as a frame network, browser-based capabilities and real-time access to data, and ties it all together neatly.”
360Commerce’s next–generation Point-of-Sale and Back Office will allow K•B Toys associates to bring customer service to an entirely new level through the addition of advanced functionality to serve cross-channel customers. The new solution from 360Commerce enables K•B Toys to automate the process of cross-channel returns, giving K•B Toys customers the ability to make a purchase on the K•B Toys website and return that purchase in any of K•B Toy’s 1,300 stores nationwide. K•B Toys expects to improve overall store performance, improve the timeliness and availability of crucial data, and more effectively control costs.
About K•B Toys
K•B Toys is the nation`s largest combined mall-based and online specialty toy retailer, operating more than 1,300 stores in all 50 states, the American Territory of Guam and the Commonwealth of Puerto Rico. K•B Toys operates retail stores under the names K•B Toys®, K•B Toy Works®, K•B Toy OutletTM, Toy Liquidators®, K•B Toy Express® and offers online shopping through K•Btoys.comTM (www.KBtoys.com) and eToys® (www.etoys.com). K•B Toys, Inc., the parent corporation, is a privately held company headquartered in Pittsfield, Massachusetts.
ABOUT 360COMMERCE
From the point-of-service to the back office and across the enterprise, 360Commerce`s J2EE solutions capture and leverage operational intelligence in real time to help maximize store profitability. Leading multi-channel retailers on 360Commerce’s customer list include Apple, Burlington Coat Factory, Circuit City, Cole National, The Home Depot, Gap Inc., K•B Toys, and Kinko’s. 360Commerce products include 360Store Point-of-Sale, Unleashed™ POS, Back Office, Gift Registry, and 360Enterprise™ Central Office. The vendor with more Java store systems customers than any other in the retail market, 360Commerce enables retailers to minimize risk and cost of ownership with extremely flexible, open solutions that can be quickly integrated and customized and that maximize both existing and future investments.
Trademarks: 360Commerce, 360Store, 360Enterprise and Unleashed are trademarks or registered trademarks of 360Commerce, Inc. Java and J2EE are trademarks or registered trademarks of Sun Microsystems, Inc.
360Commerce Contact:
Milly Pellizzari
For Immediate Release
Corporate Marketing Manager
(512) 491-2781
mpellizzari@360Commerce.com
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