FTD.Com Chooses EscalateR To Deliver Complete Supply Chain Visibility
Escalate Supplier(tm) Enables Leading Floral and Gift Company to
Automate Order Management and Improve Customer Service
Redwood Shores, Calif. - January 13, 2003 - Escalate, Inc., a leading
provider of Web-based supply chain and order management software for
retailers, today announced that FTD.COM, FTD, Inc.`s direct to consumer
floral and specialty gift provider, has chosen Escalate Supplier to
manage
all of its non-floral, direct-to-consumer orders and shipments. Using
Escalate`s software, FTD.COM and its network of vendors can collaborate
to
provide better customer service by ensuring reliable execution of orders
and
have complete visibility to the order lifecycle.
A powerful and complete Web-based supply chain and order management
application, Escalate Supplier is a complete solution for retailers to
better manage and monitor all direct-to-customer orders, whether
fulfilled
in-house or through vendors. By automating the order management
lifecycle,
Escalate`s technology enables FTD.COM and its partners to increase
fulfillment accuracy and decrease fulfillment times, while dramatically
reducing the costs associated with manual order management processes.
In
addition, Escalate Supplier can be deployed rapidly for fast ROI. The
system also provides for easy upgrades and scales to handle FTD.COM`s
extremely high transaction volumes during holidays, making the software
easy
for FTD.COM`s IT staff to manage.
The Escalate Supplier product line provides retailers with a complete,
Web-based solution for vendor collaboration, order execution, shipment
tracking, inventory visibility and reporting. Robust event management
and
exception management allow retailers to be more proactive in preventing
service failures. Escalate Supplier integrates easily with existing
back
office systems such as OMS, WMS, shipping and payment systems without
changing existing business processes. The ability of Escalate Supplier
to
bring together all the information about orders, shipments and inventory
in
one place enables retailers to better manage vendor relationships and
improve vendor performance.
"FTD.COM chose Escalate to improve visibility and control," said Keng
Lim,
president and chief executive officer of Escalate. " Escalate Supplier
gives FTD.COM additional tools to improve customer service, fill rates
and
overall vendor performance."
Escalate also announced today that Escalate Supplier is now certified on
the
Oracle Application Server. Because Escalate Supplier is built on an
open
platform, it can be run on a retailer`s existing J2EE-compliant
application
server. This announcement further extends the number of deployment
options
available to Escalate customers.
About FTD, Inc.
FTD, Inc., supported by its worldwide FTD brand, is a leading provider
of
floral services and products to member florists and consumers. Through
its
florist business, FTD, Inc. provides products and services to
approximately
21,000 quality member florists in the U.S. and Canada and through
ownership
and participation in a related organization, connects approximately
28,000
additional florists in 152 countries outside of North America. FTD,
Inc.`s
consumer business is a direct marketer of flowers and specialty gifts,
primarily through the www.FTD.COM Web site and
1-800-SEND-FTD telephone number. FTD, Inc.`s Class A Common Stock is
quoted
on the NASDAQ National Market under the symbol "FTDI" and additional
information about FTD, Inc., including investor relations, is available
at
its Web sites, www.FTD.COM and www.FTDI.com
.
About Escalate
EscalateR is a leading provider of retail supply chain and order
management
software. Based on its unique web-based cross-enterprise order
management
application foundation, Escalate gives retailers an end-to-end solution
for
order management, fulfillment and merchandise flow management for both
stores and direct to customer businesses. Using Escalate software,
retailers improve order management efficiency, reduce supply chain costs
and
service failures, improve vendor compliance and performance, and expand
assortments and vendor options without operational concerns. The
Escalate
applications are built on a highly scalable open platform and are
J2EE-compatible. Escalate applications are available as software
licenses
or as a managed service. Over 200 companies use Escalate technology;
customers include Williams SonomaR, Neiman MarcusR Direct, FTD.com, Fred
MeyerR Jewelers, and LVMHR. Escalate is headquartered in Redwood
Shores,
Calif., with offices in New York and Chicago.
Product Note
In its latest release, Escalate 7, the functionality in Escalate
Direct(tm), Escalate Order(tm) and Escalate Supplier(tm) has been
reorganized. The five new application names are Direct to Customer
Order
Management, Vendor Management, Order Fulfillment, Logistics Management,
and
Returns and Reverse Logistics. Escalate Direct(tm) and Escalate
Order(tm)
make up Direct to Customer Order Management, while Supplier(tm) has been
expanded into Vendor Management, Order Fulfillment and Logistics
Management.
# # #
EscalateR is a registered trademark of Escalate, Inc. Other names may
be
trademarks of their respective owners.
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