Escalate To Power Neiman Marcus Direct`s Supply Chain Order Management
Direct to Consumer Order Management Application to
Help Luxury Retailer Manage Vendor Relationships
Redwood Shores, CA - January 14, 2003 - Escalate, Inc., a leading
provider
of web-based supply chain and order management software for retailers,
today
announced that Neiman Marcus Direct has implemented Escalate
Supplier(tm)
5.0 to execute Epicure shipments directly from vendor to customer.
Escalate Supplier offers a powerful, Web-based supply chain, order
management and visibility solution designed to enable retailers to
better
manage and monitor drop ship and special orders. Neiman Marcus Direct
has
installed Escalate Supplier for a drop-ship product segment that spans
each
of the division`s brands - Neiman Marcus, Horchow, and Chef`s Catalog.
Terry Gradidge, VP Customer Service says, " With Supplier, both our
vendors
and associates will have access to the order status information at the
same
time. We believe this will significantly reduce phone calls to vendors
while allowing us to provide our customers with the most up-to-date
information. We anticipate improved Customer Service and productivity
gains."
The Escalate Supplier product provides retailers with a complete,
web-based
solution for vendor collaboration, order execution, shipment tracking,
inventory visibility, and reporting. The ability of Supplier to bring
together all the information about orders, shipments and inventory in
one
place provides retailers with the ability to better manage vendor
relationships and improve vendor performance.
Ms. Gradidge went on to say "We believe Escalate Supplier will give us
the
ability to more closely partner with our vendors to manage the process
from
order placement to delivery resulting in increased customer
satisfaction."
"Neiman Marcus Direct is renowned for providing the highest levels of
customer service within the retail industry," said Keng Lim, President
and
Chief Executive Officer of Escalate "We look forward to helping them
work
more closely with their vendors to streamline their supply chain order
management processes and further enhance their customers` experience."
About Escalate
EscalateR is a leading provider of retail supply chain and order
management
software. Based on its unique web-based cross-enterprise order
management
application foundation, Escalate gives retailers an end-to-end solution
for
order management, fulfillment and merchandise flow management for both
stores and direct to customer businesses. Using Escalate software,
retailers improve order management efficiency, reduce supply chain costs
and
service failures, improve vendor compliance and performance, and expand
assortments and vendor options without operational concerns. The
Escalate
applications are built on a highly scalable open platform and are
J2EE-compatible. Escalate applications are available as software
licenses
or as a managed service. Over 200 companies use Escalate technology;
customers include Williams SonomaR, Neiman MarcusR Direct, FTD.com, Fred
MeyerR Jewelers, and LVMHR. Escalate is headquartered in Redwood
Shores,
Calif., with offices in New York and Chicago.
Product Note
In it`s latest release, Escalate 7, the functionality in Escalate
Direct(tm), Escalate Order(tm) and Escalate Supplier(tm) has been
reorganized. The five new application names are Direct to Customer
Order
Management, Vendor Management, Order Fulfillment, Logistics Management,
and
Returns and Reverse Logistics. Escalate Direct(tm) and Escalate
Order(tm)
make up Direct to Customer Order Management, while Supplier(tm) has been
expanded into Vendor Management, Order Fulfillment and Logistics
Management.
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