Netflix Selects Vigilance Performance Management Solution To Enable Scalable Growth

The world`s largest online DVD rental service chooses Vigilance to help refine business processes and efficiently manage customer base, which grew 88% in 2002

SUNNYVALE, Calif., (Jan. 21, 2002) -- Vigilance Inc, a leading provider of business process management and proactive supply chain software solutions, today announced that Netflix (Nasdaq: NFLX) has purchased Vigilance`s Supply Chain Performance Management suite. Netflix, which is the world`s largest on-line DVD rental service, selected Vigilance due to the company`s need to create scalable business processes that will allow them to support the rapid growth of their customer base.

"Our customer base grew by 88 percent in 2002. In order for us to maintain our industry-leading levels of customer satisfaction, we must be able to evolve our business processes without constantly hiring more employees," said Tom Dillon, Netflix`s vice-president of operations. "Vigilance will allow us to manage by exception so that our employees can stay focused on high value tasks, even as the volume of customers and transactions we manage continues to grow."

Because Netflix is an innovator in a rapidly growing market, it was critical that the Vigilance solution be very flexible and capable of handling Netflix`s unique business process requirements. The ability of the Vigilance solution to adapt to any desired business process, as well as the speed with which the software can be implemented, was central to Netflix selection of Vigilance.

"We completed a pilot of the Vigilance software in which we modeled business scenarios that leveraged information from three different existing Netflix systems in less than one day," said Dillon. "Vigilance`s ability to flexibly handle our desired business scenarios and the speed of implementation will be a huge benefit."

Netflix`s implementation plan for the Vigilance system spans most of their core operational business processes, including application areas in customer satisfaction, distribution and purchasing

About Vigilance
Vigilance is a leading provider of supply chain performance management solutions for industries spanning the discrete and process manufacturing, logistics and retail sectors. Its proactive supply chain solutions integrate business performance measurement, automate execution monitoring/response and leverage actionable business intelligence dashboards in a real-time environment. With more than 40 customers and successful deployments at companies like Hewlett-Packard, Avnet, BP/Castrol, Seagate and Dresser, Vigilance is the only supply chain performance management solution that offers companies a way to impact bottom-line results by acting immediately to events in real-time. The company was established in 1998 and is located in Sunnyvale, CA. For case studies, a complete customer list and detailed product information please go to www.vigilance.com.

For more information, contact:
Joshua Golovin
Vigilance
408-907-1079
JNGolovin@Vigilance.com

Cheri Winterberg
aha!pr, inc. for Vigilance, Inc.
978-466-1381
cheri.winterberg@verizon.net

Vigilance and Vigilance products are trademarks of Vigilance Inc. Other product or service names mentioned herein are the trademarks of their respective owners.