National Processing Company Unveils Merchant Explorer(SM) OnLine
View Chargeback Reporting in a Real-Time, OnLine Environment
LOUISVILLE, Ky., Jan. 23 -- National Processing Company (NPC(R)), a leading provider of merchant credit and debit card processing and a wholly owned subsidiary of National Processing, Inc. (NYSE: NAP), unveiled Merchant Explorer(SM) OnLine. NPC`s Merchant Explorer is a web-enabled application that supports merchants in managing their exception item processing.
Merchant Explorer OnLine allows merchants to query chargeback information and retrieval requests in an online, real-time environment. In addition, Merchant Explorer OnLine offers a number of display, print and export options providing great flexibility to deliver the right information, to the right people, in the right format and at the right time.
"Merchant Explorer OnLine has all of the same robust features of our Merchant Explorer product, plus, the advantages of internet-based connectivity," said Mike McEvoy, chief information officer for NPC. "Merchants can get instant online access to the critical information they need, 24-hours-a-day, 7-days-a-week. Merchant Explorer is another example of NPC`s commitment to helping our customers minimize and manage their overall cost of card acceptance."
NPC`s Merchant Explorer OnLine solution delivers what you need, when you need it. Benefits include the ability to:
--Track the lifecycle of a chargeback or retrieval from inception;
--Resolve retrievals real-time by fulfilling outstanding requests online;
--Submit chargeback reversal requests directly from the desktop;
--View bank documentation or previously scanned images directly from the desktop;
--Centralize data or monitor chargeback processing remotely;
--View detailed transaction, authorization and credit information for exceptions; and
--Create, view and print ad-hoc reports
"NPC is excited that we can now deliver the robust functionality of Merchant Explorer to a much broader audience," stated McEvoy. "Over the last several years, the Merchant Explorer platform has played a pivotal role in NPC`s award winning chargeback performance."
About National Processing, Inc.
National Processing, Inc. through its wholly owned operating subsidiary, National Processing Company (NPC(R)) is a leading provider of merchant credit and debit card processing. National Processing is 85 percent owned by National City Corporation (NYSE: NCC) ( www.nationalcity.com ), one of the nation`s largest financial holding companies. NPC supports over 645,000 merchant locations, representing nearly one out of every five MasterCard(R) and VISA(R) transactions processed nationally. NPC`s card processing solutions offer superior levels of service and performance and assist merchants in lowering their total cost of card acceptance through world-class people, technology and service. Additional information regarding National Processing can be obtained at www.npc.net .
CONTACT:
Dawn M. Thompson
National Processing Inc.
+1-800-255-1157
fax: +1-502-315-3535
dmthompson@npc.net
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