The Virtual IT Department Announces eFaxOrder™
New Cost-Effective and Timely Service Enables Businesses to
Receive Customer Internet Orders Via Fax
Red Bank, New Jersey (August 14, 2003) – The Virtual IT Department, a Web services solutions company dedicated to the small business marketplace, announces the availability of eFaxOrder™, a new cost-effective method enabling businesses to receive timely Internet orders via the fax. The user-friendly service allows businesses such as restaurants and grocery stores to quickly receive and fill time-sensitive orders, which are placed by customers on their Web sites and transmitted directly and seamlessly to pre-defined fax machines for immediate fulfillment.
"eFaxOrder quickens the ordering process and eliminates a great deal of human error for businesses that can not afford time lapses and mistakes" says Paul Emberger, Jr, president and co-founder of The Virtual IT Department. "Customers need only visit the business Web site, place an order for anything from sandwiches to shoes and that order is immediately transmitted to a company fax machine. Eliminated from the process is the need to write down orders taken over the phone and constantly check emails for new orders. Businesses that use this service don’t even need a computer at their place of business – only a fax to accept the transmissions."
eFaxOrder works like most ecommerce transactions on the Web except the transaction is processed in the form of a fax rather than an email. For instance, customers can browse the Web site of their favorite deli, choose the daily special and other selections, customize the order according to personal preference and then submit the order with instructions for pick up or delivery. The purchase is then automatically transmitted to the business fax machine via standard, secure Web technology.
"It is an incredibly accurate, cost-effective and timely service," explains Tom Dombrowski, owner of the Winward Deli located on 254 Maple Avenue in Red Bank, New Jersey. "We began using eFaxOrder in early July and by the end of month received 85 orders from nearly 50 different customers. Plus, this was achieved without marketing. Most of our customers only found out about the service through signage in the store and word of mouth. We expect the service to grow our business greatly once it becomes better known.
"In addition, those who have tried it, loved it. We update the daily special each morning for display on www.windwarddeli.com. Our customers choose what they want and how they want it, hit the "Check Out" button and we receive the order instantly via fax. It certainly has simplified the process for both our business and our customers."
For an initial fee of $299.99, The Virtual IT Department will design the customer’s Web site and insert specific company information including menus and catalogues. The look and feel of the Web site is chosen by the customer from several generic templates designed by The Virtual IT Department.
Beyond the initial fee, The Virtual IT Department offers Web hosting solutions to clients in three packages. Continued hosting of the Web site without online ordering functionality is $19.95 per month. For a monthly fee of $29.95, Virtual IT customers receive continued hosting of a site fully enabled with eFaxOrder. The third package provides continued hosting services, eFaxOrder capabilities and an individual domain name from which customers can visit and order from directly. In contrast, the first two packages do not include Web addresses and require customers to enter www.efaxroderorder.com to visit the Web site of choice. In addition, other Web hosting services such as custom Web site development and daily or weekly updates are available from The Virtual IT Department for a nominal fee.
Headquartered in Red Bank, New Jersey, The Virtual IT Department is dedicated to providing cost-effective and custom-tailored Web hosting service solutions to the small business marketplace. The company’s mission is to help these businesses identify and implement cost-effective Web, phone and information technology solutions that will enhance the efficiency of operations and support continued growth. In addition to Web hosting services, The Virtual IT Department also supports customers with customized Web design and creation solutions and a variety of ecommerce services including eFaxOrder™, eSalesOrder™ and ContactCommerce™, an online system for gathering customer purchase information.
Contact:
William S. Chelak
Red Flannel
T: 1-732-761-8998 ext. 20
Email: will@redflannelgroup.com
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