Ensenda Signs Leading Retailers to Growing Customer Base
Leading Companies Launch Same Day Delivery Service Nationwide
SAN FRANCISCO - September 2, 2003 - Ensenda, Inc., a local delivery company that services all of North America, today announced that Crate and Barrel and Burlington Coat Factory now offer Ensenda`s rapid delivery services to their customers. These companies join a fast-growing list of blue-chip companies - including FAO Inc., Sony of Canada, Follett and more - who use Ensenda to gain control over the last mile of their supply chains.
As more and more retailers move to streamline supply chain operations and cut costs, while expanding customer service, Ensenda has seen demand for its local delivery services grow. Ensenda helps companies address a wide range of customer needs, such as cost-effective same and next day deliveries, returns, and exchanges, as well as internal supply chain challenges including inventory balancing and optimized fulfillment of online and call center orders.
"In today`s economic climate, it is crucial that companies offer services that exceed customer expectations, without raising operational costs or adding complex new internal procedures," said Chris Mannella, president and CEO, Ensenda, Inc. "Our clients rely on Ensenda`s local delivery network - and our expertise in managing thousands of professional delivery personnel throughout North America - to streamline delivery processes and control costs."
"Businesses across all industry sectors are turning to Internet commerce to reduce operational costs and deploy more customer-centric business processes," said Kent Allen, Research Director, Multichannel Retail, Aberdeen Group. "Supply chain execution solutions that are bolstering customer service while also reducing overhead will continue to be in demand as the economy begins picking up."
With Ensenda, companies can offer immediate, on-call same and next day delivery from any sales channel - storefront, call center and Web - at a cost lower than other expedited shipping services. Ensenda`s customers get access to an established, nationwide local delivery network covering all major metropolitan areas in the U.S. and Canada. Ensenda provides a single point of contact for all local deliveries, and an easy-to-use web-based system that makes the delivery process easier to manage.
About Ensenda
Ensenda enables retailers to offer same day delivery to online, call center and in-store customers, and allows buyers to receive purchases within a few hours of placing an order. Customers benefit from Ensenda`s local delivery network of 10,000 uniformed delivery personnel in more than 120 markets in the U.S. and Canada. Ensenda provides a single point of service and can be used to manage strategic processes including storefront delivery of heavy items, inventory balancing between stores, warranty/repair delivery and pickup, fleet replacement, and return/exchange service, and to optimize fulfillment of call center and online orders. The benefits to a retailer include increased customer satisfaction, the ability to drive incremental revenue, and reduced shipping costs by leveraging local inventory. Ensenda is headquartered in San Francisco, California. Visit Ensenda`s Website at www.ensenda.com.
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