Retailer Harry and David Readies for Peak Season; Wily`s Introscope Selected to Help Ensure Web Performance and Service Quality
Retail Giant Invests in Customer Satisfaction and Advances eCommerce Technology Leadership
Brisbane, CA — September 3, 2003 — Wily Technology, the leader in Enterprise Java Application Management, today announced that Harry and David, a wholly owned subsidiary of Bear Creek Corporation and its parent company Yamanouchi Consumer Inc., has selected Wily`s Introscope to help ensure the performance and availability of business-critical applications and supporting systems. Wily`s award winning application management solution, Introscope®, monitors the performance of live production Java applications and pinpoints the exact cause of performance bottlenecks down to the component level, whether inside the application itself or in the connection to back-end transactional and supporting systems.
Yamanouchi Consumer Inc. (YCI), whose powerful brands include Harry and David®, Jackson & Perkins®, and Shaklee®, is using Wily`s Introscope to manage and optimize the company’s IBM WebSphere applications that support the Harry and David internal phone and catalogue ordering system. These revenue-generating applications handle thousands of orders a day during peak season, and by deploying Introscope YCI is taking steps to ensure its customers receive an outstanding overall service experience when placing an order. YCI selected Introscope to achieve its fundamental business goals of providing excellent customer service.
"Ensuring our customers always receive first-rate service is our top priority," said Bill Baumbach, Vice President and Chief Technology Officer, Yamanouchi Consumer Inc. "To that end, it’s important that we have a tool like Wily`s Introscope in place. Introscope gives us real-time visibility into the performance of our critical applications so that we can measure service levels and be alerted to potential issues before they affect our customers. The result is that we can provide the flawless execution that our business model demands."
"YCI cares about its customers and recognizes the direct impact of application availability and improved production rollout schedules on both the top and bottom lines," said Dick Williams, president and CEO, Wily Technology. "Through its ability to monitor and manage production enterprise Java applications in real time, Wily`s Introscope gives YCI the critical business intelligence it needs to enhance operational efficiencies while ensuring superior service."
About Yamanouchi Consumer, Inc.
YCI is a subsidiary of Yamanouchi Pharmaceutical Co., Ltd., based in Japan. YCI companies include Shaklee Corporation, a multi-level marketer of vitamins and health products; Bear Creek Corporation, parent company of catalogers Harry and David and Jackson & Perkins, as well as Harry and David Stores and Jackson & Perkins Wholesale.
About Wily Technology, Inc.
Based in Brisbane, CA, Wily Technology, Inc. has become the leader in performance management software for Enterprise Java Applications by helping its customers keep their applications running at peak performance. Wily`s comprehensive solution gives customers visibility into their new generation Java applications, integrates into existing IT systems management processes, and when combined with Wily professional services and best-practices, helps enterprise IT personnel become world-class managers of Java applications. Wily has established strategic partnerships with industry leaders such as BEA Systems, Hewlett-Packard, IBM Corporation, Oracle and Sun Microsystems, Inc. Wily`s patented Introscope® software monitors large-scale Java applications — isolating bottlenecks and minimizing downtime — in real-time production environments. Based on the strength of its innovation, partnerships and solid customer base, Wily has been positioned by Gartner, Inc. in the leader quadrant in the J2EE Application Server Management Magic Quadrant. Learn more about Wily and Introscope at http://www.wilytech.com/ or call 1.888.GET.WILY.
*Introscope is a registered trademark of Wily Technology, Inc.
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