Shop At Home names a new head of operations
Nashville-based Shop At Home Inc., an Internet retailer and nationally televised home shopping service, has appointed Robert B. Wales executive vice president of operations. Wales was senior manager for 11 years of HSN and a manager with Teletech Holdings, provider of call center services.
At HSN, Wales served as call center director responsible for the management of the Customer Service Department and all related functions. Before that, Wales` HSN responsibilities included information systems management and analysis, as well as design and development of several of HSN`s order processing systems. Most recently, Wales was the CIO for Newgen Results Inc., a business-to-business application service provider specializing in customer relationship management for the automotive industry. Newgen is a subsidiary of Teletech Holdings.
"Rob`s background is well suited to take Shop At Home and shopathometv.com to our next level of growth," said Shop At Home Chairman of the Board, J.D. Clinton. "We look forward to the contributions he will make as we continue to build greater brand recognition and forge ahead as an industry innovator."
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