Outdoor Kiosk from Radiant Systems Extends Benefits of Customer Self-Service
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Peter K. Herbert
Public Relations Manager
770-576-6506.
Radiant Outdoor Kiosk Enhances Customer Self-Service for Retailers Aiming to Increase Profitability and Differentiate on Service
ATLANTA, February 27, 2003 -- Radiant Systems, Inc. (NASDAQ: RADS) today highlighted its continued success in implementing customer self-service solutions at more than 1,000 sites by announcing the deployment of the Radiant Outdoor Kiosk. The Outdoor Kiosk extends the reach of customer self-service from inside a business site to outdoor locations. This flexibility allows retailers to offer customers the ability to purchase movie tickets outside a theatre, order food from a petroleum/convenience store forecourt or the outside of a restaurant or deli, and perform other types of transactions at locations such as stadiums and amusement parks. The device’s fit-for-purpose outdoor design allows retailers to improve customer convenience and to obtain self-service benefits such as effective suggestive selling, improved order accuracy, and optimized labor.
Sheetz, Inc. deployed the Outdoor Kiosks, with Radiant Customer Self-Service software, as part of its Order at the Pole initiative at a petroleum/convenience store that opened last year. Order at the Pole allows customers to design Made-to-Order® sandwiches, while fueling their vehicles, through kiosks that are mounted on poles near the fuel pumps. The Outdoor Kiosk has been live at the site for more than six months.
“By partnering with us to offer customer self-service outside the store, Radiant has helped Sheetz put into action its continually evolving vision of stores that have a total focus on customers,” said Stan Sheetz, president and chief executive officer of Sheetz.
The Outdoor Kiosk gives retailers a customer-friendly solution that attracts customers into a business site and enhances their on-site experience. “Savvy retailers realize that customers have accepted self-service and that many now prefer the convenience of kiosks,” said John Heyman, co-chief executive officer of Radiant. “Knowing this, retailers such as Sheetz place kiosks up-front and center, and they make self-service an integral part of store operations. The Outdoor Kiosk adds enormous value in this scenario by providing more flexibility to locate self-service where it brings the greatest benefits to customers and to the business.”
The Outdoor Kiosk is a reliable, rugged device that is built to withstand heavy use and outdoor exposure. Its features include:
• A retail-hardened enclosure that provides a sealed unit with heating and cooling mechanics inside
• An open architecture incorporating an Intel®-based hardware platform that will support future application development and third-party software
• An Underwriters Laboratories-approved design
• A high-bright screen that is three times brighter than the screen found on a typical point-of-sale or kiosk device
• An outdoor-hardened touch screen that ensures an accurate and consistent response; is sensitive to touch even when the user is wearing gloves or when it is exposed to dirt; and is scratch, chemical and contaminant resistant
• The capability to be Internet-enabled so that it can be used for ticketing over the Web or used as an informational Web kiosk
Call Radiant at 770-576-6999 for more information on how the Outdoor Kiosk and Radiant Customer Self-Service help businesses enhance the customer experience and improve profitability.
Company Information
Founded in 1985, Radiant Systems, Inc. builds and delivers solutions for managing site operations of retail and hospitality businesses. Providing enterprise-wide visibility, Radiant`s back-office and point-of-sale technology enables businesses to deliver exceptional customer service while improving profitability. Headquartered in Atlanta, Radiant (www.radiantsystems.com) has deployed its solutions in more than 55,000 sites worldwide.
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Certain statements contained in this press release are "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, such as statements relating to financial results and plans for future business development activities, and are thus prospective. These statements appear in a number of places in this release and include all statements that are not statements of historical fact regarding intent, belief or current expectations of the Company, its directors or its officers with respect to, among other things: (i) the Company’s financing plans; (ii) trends affecting the Company’s financial condition or results of operations; including the ability to integrate the operations of acquired businesses; (iii) the Company’s growth strategy and operating strategy; (iv) the Company’s new or future product offerings, and (v) the declaration and payment of dividends. The words “may,” “would,” “could,” “will,” “expect,” “estimate,” “anticipate,” “believe,” “intend,” “plans,” and similar expressions and variations thereof are intended to identify forward-looking statements. Investors are cautioned that any such forward-looking statements are not guarantees of future performance and involve risks and uncertainties, many of which are beyond the Company’s ability to control. Actual results may differ materially from those projected in the forward-looking statements as a result of various factors. Among the key risks, assumptions and factors that may affect operating results, performance and financial condition are the Company’s reliance on a small number of customers for a larger portion of its revenues, fluctuations in its quarterly results, ability to continue and manage its growth, liquidity and other capital resources issues, competition and the other factors discussed in detail in the Company’s filings with the Securities and Exchange Commission
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