.
Today`s online and traditional mid-market CRM applications automate only the
most elementary sales activities - tracking leads, phone calls, opportunities,
and forecasts. However, the most important aspects of a customer relationship
with a company - what was purchased, how it was shipped, what terms were extended
- are all managed in “back-office” ERP systems rather than in the CRM application.
NetSuite eliminates these limitations, because it is a single system that integrates
complete mid-market CRM and ERP functionality in one application. Accordingly,
NetSuite CRM users have seamless access to advanced functionality not found in
any other mid-market CRM application. NetSuite is the first mid-market software
application - either online or self-managed - to provide order management, including
VAT and shipping integration. Additionally, its ability to integrate inventory
data allows sales people to provide exact information on product availability.
NetSuite also enables better and less expensive customer service, as support
personnel have an instant picture of customer purchase histories and details.
While companies may choose to deploy all of NetSuite`s functionality, the CRM
capabilities described above can be used without replacing an existing accounting
system. Furthermore, with NetSuite`s advanced eCRM features, these capabilities
can be delivered as a customer self-service application at no additional charge.
With a user name and password, customers can use the Internet to access their
own account information, check order status, see inventory availability, and
place orders which incorporate their specific terms (discount levels, payment
terms, etc.).
“Amazingly, today`s CRM systems don`t natively track the most basic element of
the vendor-customer relationship - what the customer actually bought!” said Zach
Nelson, CEO of NetSuite, Inc. “The ability of NetSuite to manage the customer
relationship from contact to contract to cash changes the CRM applications market
landscape.”
Oracle Small Business Suite and NetSuite deliver many “first and only” capabilities
to the UK including:
-- First and only UK application that completely integrates front-office, back-office
and e-commerce operations in a single application database
-- First and only midmarket UK CRM application with order management, including automatic VAT calculation
-- First and only midmarket UK CRM product with commission management
-- First and only online business application with UK-specific VAT and Financial
Reporting compliance
-- First and only UK application with built-in, role-specific, real-time “dashboard”
user interface.
NetSuite, Inc. was founded in 1998 by Oracle CEO and Chairman Larry Ellison and
current NetSuite CTO Evan Goldberg to bring the power of integrated application
suites and low-cost utility computing to small and midsized enterprises (SMEs).
While many large enterprises use integrated application suites, they are far
too expensive and complex for the 1.2 million UK SMEs (Source: IDC, 2002).
As a result, these companies buy separate, expensive software packages to manage
their business - one for financials, one for order fulfillment, one for sales
force automation, one for customer support. Then they spend an even greater amount
of money on the hardware to run the software, and on the resources to install,
maintain, and integrate the data from these incompatible systems.
Oracle Small Business Suite and NetSuite eliminate this cost and complexity,
while giving SMEs a system in many ways more powerful than those used by most
large enterprises. They enable companies to manage all key business operations
in a single application that includes complete customer relationship management,
employee productivity, accounting, warehousing and product assembly, Web store
and Web presence, and time and billing. In addition, NetSuite is delivered as
an online service, so there is no hardware to procure; no large up-front license
fee; and no software to maintain, update and upgrade. And finally, the products`
easy-to-use “dashboard” user interface provides an intelligent, role-specific
portal view of the application.
Availability
Oracle Small Business Suite and NetSuite are available immediately. For further
information please visit www.netsuite.com
Trademark
Oracle is a registered trademark of Oracle Corporation and/or its affiliates.
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