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Press Releases Friday, October 24, 2003   
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1-800-FLOWERS.COM(R) Selects Hitwise As Online Competitive Intelligence Service of Choice

NEW YORK, Oct. 23 -- Hitwise, the world`s leading online competitive intelligence service, today announced that 1-800-FLOWERS.COM(R), a leading multi-channel retailer of thoughtful gifts for all occasions, recently selected Hitwise as its online competitive intelligence service of choice.

As one of the most recognized brands in gift-retailing and one of the most highly trafficked online retail sites, 1-800-FLOWERS.COM(R) provides a broad range of unique gifts including flowers, plants, gift baskets, gourmet foods and more to customers around the world. The Hitwise service, based on data collected from a sample size of 10 million U.S. Internet users, provides 1-800-FLOWERS.COM(R) with the ability to access daily information on how Internet users interact with over 450,000 websites across 160 industry categories. This intelligence allows 1-800-FLOWERS.COM (R) to identify opportunities in areas such as customer acquisition and retention, search marketing, and benchmarking performance versus the competition.

"We selected Hitwise over other Internet measurement tools for its ability to provide industry and competitive information on a timely basis," said Chris Barca, Senior Marketing Manager of 1-800-FLOWERS.COM(R). "Hitwise offers an innovative approach to measuring a large sample, and they provide an intuitive interface that allows us to understand visitors` interaction with our website and the competition, easily."

About Hitwise:
Hitwise is the world`s leading provider of online competitive intelligence services. Each day, Hitwise monitors how more than 25 million Internet users interact with over 450,000 websites across 160 industry categories.

By monitoring more people, more websites, more often, Hitwise provides marketers with timely and actionable marketing insights on how their online presence compares to competitive websites. Companies use this information to maximize the return on their online investment, in efforts such as affiliate programs, search marketing, online advertising, content development and lead generation.

Hitwise collects Internet usage information via a combination of ISP data partnerships and opt-in mega panels, and complies with local and international privacy legislation as audited by PricewaterhouseCoopers. Founded in 1997, Hitwise is a privately held company, headquartered in Melbourne, Australia and operates in the USA, UK, Australia, New Zealand, Hong Kong and Singapore.

ABOUT 1-800-FLOWERS.COM(R)
For more than 25 years, 1-800-FLOWERS.COM has helped millions of customers connect to the people they care about with a broad range of thoughtful gifts, award-winning customer service and its unique technology and fulfillment infrastructure. The Company`s product line -- including flowers, plants, gourmet foods, candies, gift baskets and other unique gifts -- is available to customers around the world via: the Internet (http://www.1800flowers.com); by calling 1-800-FLOWERS(R) (1-800-356-9377) 24 hours a day; or by visiting one of the Company-operated or franchised stores. The Company`s collection of thoughtful gifting brands includes home decor and garden merchandise from Plow & Hearth(R) (phone: 1-800-627-1712 and web: http://www.plowandhearth.com), premium popcorn and other food gifts from The Popcorn Factory(R) (phone: 1-800-541-2676 and web: http://www.thepopcornfactory.com), gourmet food products from GreatFood.com(R) (http://www.greatfood.com), and children`s gifts from HearthSong(R) (http://www.hearthsong.com) and Magic Cabin(sm) (http://www.magiccabin.com). The Company`s Class A common stock is listed on the NASDAQ National Market (ticker symbol "FLWS").

Media inquiries:
Lizzie Babarczy - (212) 331-1283
lizzie.babarczy@hitwise.com

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