eGain Announces New Release of Data Adapter to Support eService Trade-in Program
New Version of eGain Data Adapter (tm) Enables Customers with Obsolete eService Systems to Safely Switch to eGain`s eService Solutions, Trusted by Leading Companies
SUNNYVALE, Calif. -- November 4, 2003 -- eGain Communications Corp. (Nasdaq: EGAN), a leading provider of customer service and contact center software to the Global 2000, today announced a new version of eGain Data Adapter (tm) to support the eGain SafeSwitch (tm) Program. Announced earlier this year, eGain SafeSwitch allows companies that have already invested in non-scalable or obsolete eService systems to safely switch to eGain`s proven, best-of-breed e-Service software, trusted by world-class companies to achieve and sustain customer service excellence, while trading in the un-depreciated value of their prior investment*.
The new version of the eGain Data Adapter allows customers to easily access data from any business system including legacy eService systems, ensuring a seamless switch to eGain with no business disruption. Furthermore, the solution enables fast and easy access to complete customer views and associated service history, based on data from eGain and non-eGain systems.
"Staying with obsolete e-Service systems could be a fatal mistake in today`s tough business environment," said Ashu Roy, CEO of eGain. "The eGain SafeSwitch Program and the eGain Data Adapter, along with the guarantee of investment protection and no business downtime, make it a no-brainer for companies with such systems to make the switch to eGain."
The eGain SafeSwitch Program is available to replace email management, knowledge management, live web collaboration and web self-service systems from existing and acquired vendors such as Kana, ServiceSoft, Firepond, Brightware, eShare, Delano, Divine, Melita, Webline, Cisco and others. Several enterprises, including leaders in industry sectors such as outsourcing, manufacturing, retail and government, have already made the switch eGain`s trusted solutions.
About eGain Communications Corp.
eGain (Nasdaq: EGAN) is a leading provider of customer service and contact center software and services. Trusted by prominent companies across the world, eGain has been helping organizations achieve and sustain customer service excellence for over a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers into profit centers, and extend their service-based competitive advantage. eGain Service 6(tm), the company`s software suite, available licensed or hosted, includes integrated, best-in-class applications for customer email management, live web collaboration, service fulfillment, knowledge management, and web self-service. These robust applications are built on the eGain Service Management Platform (tm) (eGain SMP(tm)), a scalable next-generation framework that includes end-to-end service process management, multi-channel, multi-site contact center management, a flexible integration approach, and certified out-of-the-box integrations with leading call center, content and business systems.
Headquartered in Sunnyvale, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit http://www.eGain.com or call the company`s offices-United States: (888) 603-4246 ext. 9; London: +44 (0) 1753-464646; Tokyo: 81-3-5778-7590.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
Cautionary Note Regarding Forward-looking Statements: All statements in this release that involve eGain`s plans, beliefs, projections, expectations, strategies and intentions are forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. The words and expressions "look forward to," "will," "expect," "plan," "believe," "seek," "strive for," "anticipate," hope," "estimate" and similar expressions are intended to identify the Company`s forward-looking statements. These forward-looking statements, which are based on information available to eGain at the time of this release, are not guarantees of future results; rather, they are subject to risks and uncertainties that may cause actual results to differ materially from those set forth in this release. These risks include, but are not limited to, the challenging economic environment; the uncertainty of demand for eGain products; the anticipated customer benefits from eGain products; increased competition and technological changes in the markets in which eGain competes; eGain`s ability to manage its expenditures; the performance of eGain`s management in achieving strategic goals and other risks detailed from time to time in the company`s filings with the Securities and Exchange Commission, including the company`s annual report on Form 10-K filed on September 29, 2003, and the company`s quarterly reports on Form 10-Q as may be amended and in effect from time to time. eGain assumes no obligation to update these forward-looking statements.
eGain Media Contact
Anand Subramaniam
eGain Communications
Tel: 408 212 3506
Email: pr@egain.com
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