Spiegel tests Return Valet, which will roll out nationally next year

The Spiegel Group`s Eddie Bauer, Spiegel and Newport News companies are testing the Return Valet service from Austin, TX-based Newgistics Inc. Newgistics is launching the Return Valet service, which providers online and catalog buyers a physical place to which to return purchases, in New York City, Chicago, Los Angeles, Dallas-Fort Worth and Atlanta. Newgistics says the service will be offered nationwide next year to customers of Spiegel, Lillian Vernon and Sincerely Yours.

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Customers will take packages to local mail and parcel centers for returns processing. Consumers can find ReturnValet locations at www.returnvalet.com and the participating retailers` web sites, or by calling the participating retailers` toll-free telephone numbers.

Newgistics also offers a second consumer option with ReturnValet called Quick Label, a pre-paid, pre-addressed label that comes in the customers` original package. Quick Label allows consumers to place the parcel directly into the U.S. Postal system. Quick Label was introduced in California on Nov. 1 and will launch nationally with participating retailers in early 2002.