Qualte Launches Revolutionary E-Commerce Support Product: QShopper
New Customer Service Application Designed to Reduce Abandoned Shopping Carts
LOS ANGELES--Nov. 12, 2003--Qualte, the best-of-breed, hosted customer service solutions provider, today announced the introduction of a new e-commerce support edition to its line of popular support products. The new application, named QShopper, has been engineered specifically to help shoppers through the process of making purchases online.
QShopper-supported websites provide their shoppers with live chat, natural-language search FAQs, auto-response email and call center functionality during the shopping process. Once items have been purchased, customers continue using QShopper`s support interface to track the status of shipments via all the major carriers, to file problem report tickets, or to deal with merchandise returns. By providing shoppers with quicker, easier access to product information and a streamlined shopping experience, both before and after purchases are made, QShopper increases customer satisfaction while reducing abandoned shopping carts.
"We developed QShopper in response to a growing number of our smaller and mid-sized e-commerce clients who need to provide enhanced support for shoppers in order to effectively compete with the Amazon.coms of the online world," commented Peter Kim, CEO of Qualte. "Shoppers have come to expect a sophisticated level of support when making purchases online, leaving websites that don`t offer sufficient help for shoppers in danger of losing repeat business. Now with QShopper, even smaller commerce websites can afford to provide customer support that`s on a par with the big-time players."
Qualte introduced QShopper in early October, aggressively marketing the solution to companies needing to improve their customer support offerings in time for the holiday shopping rush.
QShopper Pricing: QShopper is reasonably priced at $49.95/month/user, with a 30-day free evaluation available. QShopper comes preconfigured and can be easily set up by merchants in less than one hour.
ABOUT QUALTE:
Headquartered in Los Angeles, Qualte is a leading provider of cost-effective, scalable, fully hosted, e-customer service applications for businesses of every size. Qualte`s customer service solutions are designed for rapid implementation and minimal product training. Businesses using Qualte`s products experience immediate reductions in incoming customer service requests while simultaneously improving service response times and increasing customer retention. More information about Qualte is available at www.qualte.com/Press.
Contact:
Qualte
Jerad Schempp
310-860-0252 (phone)
310-205-3974 (fax)
jerads@qualte.com
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