NetByTel Integrates UPS OnLineŽ Tools into its Suite of Voice Self-Service Applications
Retailers Can Now deliver order shipment status directly to customers through their voice self-service solutions
(BOCA RATON, FL - December 1, 2003) As the holidays approach and gift-givers begin to nervously wonder whether packages will get to their recipients on time, NetByTel announced today that it has completed integration of UPS OnLineŽ Tools into its suite of voice self-service applications. Walmart.com and Computers4Sure are among the first of NetByTel`s retail clients to integrate the solution and offer their callers enhanced customer service and peace of mind that their holiday shipments are on schedule.
The integration also allows call centers to better handle the huge increase in calls during the holiday season, as NetByTel`s solution can handle the repetitive shipment status calls without tying up a live agent`s time.
"Our clients are always looking for ways to better serve their customers while still reducing their overall operating costs," said Ken Jackowitz, senior vice president and chief customer officer for NetByTel. "In an increasingly competitive retail environment, a live agent`s time is better spent on revenue generating calls. By including UPS OnLine Tools in our offering, our clients can al allow callers fast voice self-service access to their complete shipment status without tying up a live agent`s time and without the caller ever having to wait on hold."
In addition to shipment status, NetByTel`s award-winning voice self-service applications include lead capture, name and address change, literature request, location finder, and many more. As a hosted solution, NetByTel eliminates the lengthy implementation process and the extensive investment required by traditional speech development projects so that enterprises can quickly begin using and benefiting from the solutions.
Given the rapid advances in speech and telephony technology, and an industry average investment of more than half a million dollars in capital equipment and development for speech projects, NetByTel`s solutions offer customers a high value / low risk entry to voice self-service solutions for their business.
Contact:
Bridgette King
NetByTel Public Relations
Tel: 561-981-1980
bking@netbytel.com
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