Strenuus Launches SiteOutlook Customer Retention And Web Site Performance Monitoring Service
FOR IMMEDIATE RELEASE
Contact:
Matthew Mellor
CEO & Founding Partner
Strenuus
201 Wyandotte St., Suite 103
Kansas City, MO 64105
matthewm@strenuus.com
816.474.0084
Kansas City, MO (September 13, 2001) : Strenuus has just launched SiteOutlook(tm),
its new customer retention and web site monitoring tool. SiteOutlook is
a tool designed to give web site owners immediate notification of site
problems or service interruptions, and even reach customers who were affected
by these problems.
"SiteOutlook is the convergence of what has traditionally been two different
services," says Matthew Mellor, founder and CEO of Strenuus. "With a single
service, web site owners can receive immediate notification of service
problems, have access to detailed diagnosis information, and even be able
to reach dissatisfied customers before they have an opportunity to go elsewhere."
SiteOutlook uses a free, downloadable agent called SiteAdvocate, which
gives users a convenient and anonymous system for communicating with the
web sites they visit. SiteAdvocate automatically detects and reacts to
errors in online transactions, and gives the customer the opportunity to
notify the web site owner of these service failures. With SiteOutlook,
the web site owners can be notified via e-mail or pager if their visitors
are experiencing problems, and even replay the events that led up to the
error.
"SiteOutlook is priced competitively with other service monitoring options,"
says Jerry Weinstock, VP of Business Development. "But unlike these other
options, SiteOutlook can detect errors from real customers, and give site
owners an opportunity to reach out to these customers at the point of service
failure. We think SiteOutlook is a powerful complement to existing service
monitoring and customer retention strategies."
"The Internet has created interesting challenges in serving customers well,"
says Mr. Mellor. "Certainly, one of the key challenges is in knowing that
there was in fact a problem, and who was affected by it. SiteOutlook provides
a tactical solution to this very basic problem."
To learn more, contact Strenuus at sales@strenuus.com or call 816.474.0084.
Additional information can be found at www.strenuus.com.
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