INTERACTIVE INTELLIGENCE AND PERIMETER SIGN OEM AGREEMENT
Perimeter adds interaction management applications to its Web-based routing, tracking and reporting product ideal for Centrex-based contact centers
INDIANAPOLIS (Oct. 8, 2001) – Interactive Intelligence Inc. (Nasdaq: ININ), a global developer of interaction management software, and Perimeter Technology, an Applied Digital Solutions Company, signed an original equipment manufacturer agreement effective Sept. 19, 2001, allowing Perimeter to include interaction management applications by Interactive Intelligence into the newest version of Net-VU, the company`s Web-based routing, tracking and reporting product ideal for Centrex-based contact centers.
The joint offering is designed to lower costs and improve performance of Centrex-based contact centers by reducing integration and enabling supervisors to manage operations using on-site reporting tools.
Perimeter`s Net-VU version 3.0 is planned for release at the end of October 2001 and will include the following Interactive Intelligence applications: interactive voice response, multimedia queuing and routing, screen pop, soft phone, Web chat and callback, e-mail management, remote agent support, unified messaging, fax services and predictive dialing.
Interactive Intelligence first released its interaction management software for contact centers in 1997 as an alternative to proprietary, legacy communications systems. The software is based on an open, unified architecture designed to reduce costs, simplify administration and increase ease-of-customization.
Net-VU 3.0, integrated with Perimeter`s VU-ACD/100, delivers real-time contact queue and agent activity information, as well as detailed historical reports to the supervisor`s desktop. Agent performance and trend data from VU-ACD/100 gives supervisors the information they need to most efficiently staff and manage contact center operations. VU-ACD/100 can support up to 4,000 agents and more than 400 remote supervisor workstations.
"The Net-VU 3.0 product will finally give Centrex-based contact centers all the applications they need to manage multimedia communications, along with the ability to monitor performance on-site and in real-time," Dr. Donald E. Brown, president and chief executive officer for Interactive Intelligence, said. "With the help of Perimeter, we`re delighted to make available this kind of comprehensive communications solution to the Centrex market, which is estimated by many industry analysts as comprising 15 percent of all phone lines in use by businesses nationwide."
"Our agreement with Interactive Intelligence brings voice and data communications together in one scaleable, unified architecture, while actually reducing the number of hardware and software components required by traditional `kluged` solutions," Perimeter`s president, Mike Dobbins, said. "Equally important, Net-VU 3.0 will enable our customers to migrate from legacy, voice-only ACD systems without sacrificing their existing MIS monitoring tools. This is a critical advantage to contact centers that are increasingly under pressure to provide customers with multiple means of communication while maintaining service levels."
About Perimeter Technology
Perimeter Technology, an Applied Digital Solutions Company, delivers a comprehensive suite of customer interaction tools consisting of ACD management systems, IP-ACDs, Web contact solutions, soft phones and status displays. The company specializes in Centrex-based contact centers with customers ranging from small enterprises to multinational Fortune 500 companies. Perimeter serves many industries, including manufacturing, financial, utilities, retail, health, communications, high-tech, insurance, transportation and government. The company has more than 700 customers and sells its systems directly and through a reseller network composed of RBOCs, ILECs, CLECs, ISPs and independent agents throughout the United States, Canada, the U.K. and Australia. Perimeter was founded in 1987 and is headquartered in Manchester, NH. Its telephone number is 1-800-645-1650; on the Web: http://www.ip-acd.com.
About Interactive Intelligence Inc.
Interactive Intelligence Inc. (Nasdaq: ININ) is a global developer of interaction management software designed to automate communications for contact centers, enterprises, e-businesses and service providers. The company was founded in 1994 and, today, has a worldwide customer base of more than 800 companies. Based on an open, unified platform, the Interactive Intelligence product line was designed as a flexible and affordable alternative to traditional telecom solutions. The Interactive Intelligence product line is subject to multiple United States and international patents pending. Interactive Intelligence has won numerous awards, including Software Magazine`s Top 500 Global Software and Services companies in 2000. Interactive Intelligence`s global headquarters are located in Indianapolis, IN, with European headquarters in Aix-en-Provence, France and Asia Pacific headquarters in Tokyo, Japan. Its telephone number is +1 317.872.3000; on the Web: http://www.ININ.com.
This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company`s SEC filings.
Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.
Copyright © 2001 Interactive Intelligence Incorporated. All rights reserved.
Contact:
Christine Holley
Director, Market Communications
Interactive Intelligence Inc.
+1 317.715.8220
christine.holley@ININ.com
David Crowell
Marketing Director
Perimeter Technology, an Applied Digital Solutions Company
+1 800.645.1650, ext. 1212
dcrowell@ip-acd.com
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