Sharper Image Selects Totality`s Managed Services to Ensure Site Reliability, Availability and Rapid Problem Resolution
Patty Allison
Totality Public Relations
+1.415.402.2910
pallison@totality.com
SAN FRANCISCO (October 9, 2001) -- Totality Corp., a leading provider of
Application & Infrastructure Management (AIM) services for e-businesses,
today announced The Sharper Image (Nasdaq: SHRP) as a new customer.
Sharper Image is a specialty retailer that is nationally and
internationally renowned as a leading source of innovative, high-quality
products. The multi-channel retailer selected Totality`s site management
and operational services for Sharper Image`s fast-growing, award-winning
e-commerce site, www.sharperimage.com.
"The Sharper Image e-commerce site was launched in 1995 and has been a
huge success," said Michael Carrier, Chief Technology Officer of Totality.
"With Totality`s 24x7 site management services, and our focus on superior
site performance and availability, Sharper Image can ensure that consumers
will experience an even higher level of service quality as they research
and purchase products online."
Sharper Image selected Totality`s ManageWare Plus services, which include
24x7 monitoring, problem management and ongoing change management. Sharper
Image`s e-business, www.sharperimage.com, offers a complete online store
of products for purchase, gift guides as well as an auction site where
consumers can place bids to win Sharper Image products at lower prices.
Generating over $60 million in online sales annually, www.sharperimage.com
was one of NextCard eCommerce Index`s "10 Biggest Volume Gainers" in
percentage change in online transaction volume from March to April 2001.
"Our Web site is a key sales channel for us that now accounts for more
than 15 percent of total company revenues," said Sharper Image Senior Vice
President of IT Greg Alexander. "We continue to increase online
transaction volume as online shoppers increasingly turn to trusted retail
brands. Totality ensures that our customers will continue to experience a
high quality of service through a growing site that is always available
and responsive."
About Totality
Totality is a leading provider of Application & Infrastructure Management
(AIM) services for high performance e-business sites requiring mass
customization. Totality clients include Global 2000 companies and fast
growing Internet companies. Totality provides a range of services from
infrastructure development to ongoing site management and operations.
Totality combines deep expertise in a variety of technologies, robust
operational processes and service automation to deliver a high quality of
service at lower operational costs. Totality`s unique solution, comprised
of its BuildWare and ManageWare environments, is a complete outsourced
alternative for companies seeking a single point of accountability for
their business-critical e-business sites. The San Francisco-based,
privately held company was founded in September 1999. The senior
management team and founders include executives from Fort Point Partners,
AOL/Netscape, IBM, Viant, Oracle and Sun Microsystems. For more
information, visit www.totality.com.
About Sharper Image
The Sharper Image is a specialty retailer that is nationally and
internationally renowned as a leading source of new, innovative,
high-quality products that make life easier and more enjoyable. A
significant and growing proportion of sales are of proprietary products
created by the Company`s product development group, Sharper Image Design.
The Company operates more than 100 stores throughout the United States and
mails millions of its award-winning catalogs each month. The Company`s
products may also be purchased on the Internet via its online store at
sharperimage.com. The Company has an online auction site where consumers
can place bids to win Sharper Image products at lower prices; the auction
site is accessed from the home page of the Company`s Web site. The Company
also markets its products through business-to-business sales for corporate
marketing programs and wholesale customers.
# # #
Totality, the Totality logo, AuditWare, TurboWare, BuildWare, ManageWare
Premium, ManageWare Plus, Application & Infrastructure Management (AIM),
and Totality Service Automation Platform are trademarks or servicemarks of
Totality Corporation.
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