Internet Retailer - Strategies For Multi-Channel Retailing

Press Releases
Press Releases Tuesday, October 9, 2001   
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Top Multi-Channel Retailers Depend on Responsys for Holiday Interactive Marketing Programs

Crescent Jewelers, Garnet Hill and Lands` End Among Traditional Retailers Gearing Up for the Holidays With Responsys

PALO ALTO, Calif., Oct. 9 -- Responsys, Inc., a pioneer in optimized interactive marketing solutions, today announced that numerous multi-channel retailers are using the Responsys(R) platform to acquire new customers and boost in-store and online sales during the challenging holiday 2001 retailing season. These companies include Boscov`s Department Stores, Chadwick`s of Boston, Crescent Jewelers, Frontgate, Garnet Hill, Lands` End, Finish Line, Friedman`s, The Museum Company, and Office Depot. Fisher-Price also uses the Responsys platform for the company`s brand building efforts on the Internet.

"Many of our customers are telling us that they`re going to be ramping up their optimized interactive marketing campaigns this season even as they scale back on overall marketing efforts," said George Wiedemann, president and CEO of Responsys. "Holiday 2001 looks to be one of the most challenging retailing seasons in recent memory, so the smart multi-channel retailers want to drive both online and offline sales with tremendously precise, cost-effective messaging. We`re pleased that leading retailers are depending on Responsys more than ever."

Responsys customer Frontgate has achieved impressive results from its campaigns. "We`ve found that Responsys is a truly cost-effective marketing medium to drive sales to frontgate.com," said Frontgate spokesman Daniel Lally. "It will be an important part of our Internet marketing during this Holiday season."

Ted Corcoran, director of ecommerce marketing at The Museum Company, emphasized the need to put customers first: "This holiday season, our customers will want to know their options. Responsys Interact allows us to inform them of our great gift ideas and the best place to make their purchase, online or offline." The Museum Company seeks to drive traffic to MuseumCompany.com and its 100 stores across the United States.

About Responsys, Inc.
Responsys, Inc. is a pioneer in the optimized interactive marketing movement, providing enterprises with the ability to have personalized web interactions with customers. Responsys is the first -- and only -- company to integrate comprehensive customer data analysis and management systems with powerful, targeted customer interaction systems. This unique combination delivers superior marketing return on investment by allowing enterprises to adapt and optimize their online customer interactions in real-time, based on the most current customer data. Allianz Life Insurance Company, BMW, GE Card Services, John Deere, Lands` End, and Miller Brewing Company, among others, integrate the Responsys(R) solution into their overall e-commerce strategy. Privately held, Responsys is based in Palo Alto, Calif., with additional offices in Portland, Oregon and London, England. Accel Partners, Foundation Capital, Redpoint Ventures, RSA Ventures, and Sigma Partners back the company. For more information, visit http://www.responsys.com, email info@responsys.com, or call +1-888-219-7150.

NOTE: Responsys, Responsys Interact, Responsys Gateways, and Responsys Acquire are trademarks of Responsys Inc. All other trademarks and registered trademarks are the properties of their respective owners.

CONTACT:
Nicole Osmer of Responsys Inc.
+1-650-251-0165
nicoleo@responsys.com

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