NetByTel Receives $8 Million in Series D Funding
Existing Investors Give Voice Self-Service Provider Strong Vote of Confidence For Ongoing Success
BOCA RATON, Fla., Jan. 6 -- NetByTel, the industry leader in voice self-service, announced today that it has secured $8 million in Series D funding to fuel the Company`s technology development and ongoing marketing objectives. The round was led by repeat investors Lazard Capital Partners and Noro Moseley Capital and also included current investors Chelsea Capital Partners, LLC and affiliates of Mesco Ltd.
The Company has raised a total of more than $33 million since the Company`s founding in 1999 and has since solidified its position in the marketplace with award-winning voice self-service technology and marquee customers including Office Depot, Walmart.com, Time Customer Service, ABN AMRO and many more. NetByTel will use the current funding to expand technology development to maintain its market leadership with the most advanced voice self-service applications in the industry.
"NetByTel has proven itself as a market leader with an impressive expanding list of world-class clients -- all of whom have turned to NetByTel to help improve their customer service and reduce overall call center operating costs," said Steve Nussrallah, board member and lead investor with Noro Moseley Capital. "As the marketplace for voice self-service applications is beginning to mature, it`s critical for NetByTel to remain state-of-the-art with the most compelling and cost-effective solutions available."
NetByTel eliminates the lengthy implementation process and the extensive investment required by traditional speech development projects so that enterprises can quickly begin using and benefiting from the solution. Given the rapid advances in speech and telephony technology, and an industry average investment of over half a million dollars in capital equipment and development for speech projects, NetByTel`s solutions offer customers a high value / low risk entry to voice self-service solutions for their business.
NetByTel`s benefits to clients are real and immediate. They include: 1) reduced transactional costs for handling calls, 2) leveraging existing client technology/e-commerce infrastructure for voice-enabled self-service, and 3) freeing live agents to generate incremental revenue growth by off-loading repetitive non-revenue generating calls.
About NetByTel
NetByTel(R) is the industry leader in the rapidly expanding market for voice-enabled self-service. Answering millions of calls with more deployed solutions than anyone in the voice recognition industry, NetByTel knows the business of customer self-service and offers the premier solution in managing customer telephone interactions. Developed and deployed with NetByTel`s VoiceServ (TM) platform, NetByTel`s hosted configurable solutions are benefiting its clients with reduced operating costs and improved customer service. For more information, visit the company web site at www.netbytel.com.
* NetByTel, the NetByTel logo and VoiceServ are trademarks of NetByTel, Inc. All other products or services mentioned are the property of their respective holders.
CONTACT:
Bridgette King
Director of Public Relations
NetByTel,
+1-561-981-1980
bridgette.king@netbytel.com
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