Alternative to Costly eCRM Packages Reduces Need for Live Support
SAN DIEGO, Oct. 9 -- eHelp(TM) Corporation, a worldwide
leader in automated user assistance software, today announced RoboAssist(TM),
an affordable Web self-assistance software package that automatically answers
customer inquiries through an intelligent, self-learning knowledgebase. By
enabling customers to find accurate and timely answers to their natural
language questions, RoboAssist minimizes live calls, emails and chat sessions.
As a result, businesses can achieve higher levels of customer satisfaction
while reducing support costs.
Unlike eCRM and other solutions that cost $25,000 to $100,000 or more,
RoboAssist starts at under $1000, enabling businesses to realize an immediate
return on their self-service investment. In addition, RoboAssist deploys in
less than a day, integrates seamlessly into an existing Web site and requires
near-zero administration. Combined, these factors give RoboAssist the lowest
total cost of ownership in the self-assistance industry.
"In today`s economic climate, businesses are turning to automation -- and
particularly eCRM and other self-assistance solutions -- to reduce costs and
improve service," said Jorgen Lien, CEO of eHelp Corporation. "Unfortunately,
other expensive eCRM packages are out of reach for most small- and medium-
sized businesses. RoboAssist provides these businesses with core self-
assistance functionality for less than $3 per day -- therefore allowing them
to reap significant financial benefits."
According to a recent Forrester Research report, the average cost to
provide customer support by telephone is approximately $33, while support by
email costs approximately $10. With this sizable difference in cost between
telephone support and web self-service, even relatively small shifts in
contact method can create significant cost savings.
RoboAssist uses a natural language interface that allows customers to ask
questions as easily as if they were speaking to a representative. It can
search for relevant information in its own knowledgebase, in a pre-existing
knowledgebase, on a Web site, or even in PDF or Microsoft Office documents.
In addition, RoboAssist includes unique and extensive feedback reporting,
based on patent-pending RoboInsight(TM) technology; this wide range of reports
identifies important issues and questions such as the most frequently asked
questions, which questions are not answered with current content and other
information gaps. RoboAssist also provides businesses with the flexibility to
customize their own reports if desired.
Pricing and Availability
RoboAssist Standard designed for small businesses will be available for
$999 (USD) at the end of October. For pricing on Professional and Enterprise
packages, which offer added functionality for growing businesses, contact
eHelp Corporation within the U.S. at Tel: 800-459-2356, Fax: 858-459-6366,
E-mail: roboassistpr@ehelp.com, Web site: http://www.ehelp.com/roboassist; or
from outside the U.S. at +1-858-459-6365.
About eHelp Corporation
Headquartered in San Diego, California, eHelp Corporation (formerly Blue
Sky Software) is a worldwide leader in Help and user assistance software for
applications, intranets and the Web. eHelp`s software products dramatically
improve the usability of Web sites, intranets, and Web-based and Windows
applications as well as decrease support costs and increase customer
satisfaction levels. eHelp provides the foundation to more than 250 million
online help and user assistance systems currently in use around the world, and
its products have won more than 55 industry awards. The eHelp family of
products includes RoboAssist Standard, RoboAssist Professional, RoboAssist
Enterprise, RoboHelp Enterprise, RoboHelp Office, RoboHelp for WinHelp,
RoboHelp for Microsoft HTML Help, and RoboInfo Enterprise.
eHelp, RoboAssist, RoboHelp, and RoboInfo are trademarks or registered
trademarks of eHelp Corporation. All rights reserved. All other trademarks
used are the property of their respective owners.
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