Talisma Corp. experiences over 24% quarter-to-quarter growth in 2001
Seattle, WA
Oct 10, 2001
New CRM product suite seeing broad industry acceptance and strength in CRM market
TalismaŽ Corp., one of the emerging leaders in the CRM market, today announced that the company has experienced over 24% sequential quarter-over-quarter revenue growth during the first three quarters of 2001. This strong growth, sustained in an extremely challenging and selective marketplace, bucks a prevalent trend in CRM of decreasing revenues by competitors such as Pivotal, Onyx, Kana and eGain.
"The CRM market is strongly embracing Talisma`s integrated suite as reflected in our revenue growth in 2001," said Pradeep Singh, founder and CEO of Talisma Corp. "Companies are being more diligent then ever before when selecting CRM vendors and software. First, they`re looking for well integrated solutions that encompass the broad CRM needs of service, sales and marketing, and second, they`re looking for powerful solutions that are easy to use and deploy. They also want solutions that reduce their total cost of ownership and therefore provide a return on their CRM investment in a reasonable amount of time," he added.
New customer growth
Talisma has been very compelling to customers such as Coast Capital Savings, the second largest credit union in Canada providing banking, investments and insurance.
"We went through a rigorous, four month selection process with ten of the top CRM vendors in North America and Talisma became the obvious choice for us," said Terry Kennerley, AVP Customer Relationship Management of Coast Capital Savings. "Talisma`s unique approach to customer relationships in the multi-channel environment best positions us for the future e-business model in financial services. Talisma`s commitment to quality goes beyond their product - we have been impressed with the value delivered by their professional services team. The product doesn`t stop at the software package - the Talisma team ensures the CRM system is customized and integrated to fit our strategy and unique business needs."
During the past quarter, Talisma has added new customers from a variety of market sectors including financial services, high tech, retail, healthcare, education, manufacturing, media and several other major vertical markets. Some of the customers added during the quarter include Palm Inc., Coast Capital Savings, Paychex, World Gaming, Crutchfield Corporation, Eclipsys Corporation and McNeil Consumer Healthcare.
About the Talisma eCRM Suite
The Talisma eCRM Suite is developed from one, integrated code base allowing a level of integration and interoperability unmatched in the industry. Because of this flexibility, the Talisma eCRM Suite can be quickly configured to meet immediate requirements and evolve over time to meet the complex and ever-changing needs of today`s challenging business climate.
Talisma`s CRM solutions integrate all communication channels across multiple touch points including phone, e-mail, Web self-help, Web forms, chat, VoIP, fax, wireless and in-person meetings. The company also provides extensive training and integration services and outsourced support services. Talisma`s Outsourced Services provide skilled and knowledgeable people to support a company`s need for 24x7 worldwide support, complimenting its full suite of CRM offerings.
About Talisma- www.talisma.com
Talisma Corporation is a provider of interaction-centric CRM solutions for service, sales and marketing. Talisma`s proven philosophy of rapid software deployment and use-based evolution has helped hundreds of companies create long-lasting and profitable customer relationships and see early returns on their investment. Whether hosted or installed, modular Talisma eCRM products and services are easy to deploy, extend, integrate, and scale.
Headquartered in Seattle, Talisma has more than 500 employees with offices in India, Europe, Asia and 15 cities across the U.S. The company has a rapidly growing list of more than 400 customers including Real Networks (Nasdaq: RNWK), Lowe`s Companies Inc. (NYSE: LOW), Air Products (NYSE: APD), MSNBC, Cooper Tires (NYSE: CTB), Google, The Red Cross, EMI, Mexicana Airlines, Tupperware (NYSE: TUP) and BlueNile.com. Talisma is privately held with investments from Oak Investment Partners, Madrona Venture Group, The Carlyle Group, SeaPoint Ventures and Cedar Grove Investments.
For further information, photographs and interview opportunities please contact:
Jerry Johnson
Talisma Corporation
425-897-3281
jerryj@talisma.com
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