Former President and CEO of Gartner Joins KANA Board of Directors
MENLO PARK, Calif. - December 14, 2005 - KANA Software, Inc. (Pinksheets: KANA.PK), a leading provider of Service Resolution Management (SRM) solutions, today announced that it has added industry veteran and former CEO of Gartner, William T. Clifford to its Board of Directors.
Mr. Clifford is a seasoned executive with more than 35 years experience in the leadership and growth of major enterprise companies. In his career at Gartner, he led a successful financial restructuring and globalization effort, spearheaded a transition into consulting services and created its first effective Internet strategy, serving in the role first as COO and then moving into the President and CEO role. Prior to Gartner, Mr. Clifford was president of two operating divisions and substantially grew revenues and customer retention levels at Automatic Data Processing (ADP), Inc., where he also served as Corporate Vice President of Information Systems Development overseeing a staff of 700 I.T. professionals and a budget of $400 million.
“Bill brings to KANA an invaluable background in both the growth and leadership of enterprise companies in the software space,” said Michael Fields, CEO of KANA. "We are excited to add his extensive experience and skills as a leader, advisor and manager to KANA’s Board of Directors as we look toward a successful 2006.”
Prior to Gartner and ADP, Mr. Clifford held top positions at Applied Data Research, one of the largest companies in the independent software industry, where he directed all worldwide operations as Chief Operating Officer. He also spent several years at Arthur Young & Company and TSI International, where he held director positions. Mr. Clifford received a B.A. in Economics from the University of Connecticut.
"The customer service software industry has reached a critical point and KANA is in a unique position to capitalize on its growth and emerge as a leader in innovation,” said Mr. Clifford. “I am thrilled to work with an organization that is clearly focused and dedicated to its customers."
About KANA
KANA is a leading provider of Service Resolution Management (SRM) solutions that improve customer satisfaction, reduce service costs, and increase revenues. KANA`s award-winning suite of customer service solutions for assisted, self, and proactive service enables companies to resolve customer requests quickly and accurately across multiple channels. Built on the industry`s most advanced Web architecture, KANA`s solutions are in use at approximately half of the world`s largest 100 companies. For more information visit www.kana.com
Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995:
Information in this release regarding KANA`s forecasts, projections, expectations, beliefs, and intentions are forward-looking statements that involve risks and uncertainties. All forward-looking statements included in this release are based upon information available to KANA as of the date of this release, which may likely change, and we assume no obligation to update any such forward-looking statement. These statements include statements about KANA`s customers` expected benefits and results from KANA applications. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. Factors that could cause or contribute to such differences include, but are not limited to: competition in our marketplace, including introductions of new products or services, or reductions in prices, by competitors; risks associated with lack of market acceptance of KANA`s products or services; inability to enhance and develop our products and services within budget and on schedule; inability to attract and retain qualified employees, to manage cash and expenditures or to expand sales; inability to manage our business in light of recent personnel reductions; KANA`s history of losses; the effect of potential military action and terrorist activities; and slow economic conditions, particularly as they affect spending by our prospective customers on SRM and similar enterprise software products. These and other factors are risks associated with our business that may affect our operating results and are discussed in KANA`s filings with the Securities and Exchange Commission, including our most recent annual report on Form 10-K and our quarterly reports on Form 10-Q.
NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.
Contact:
KANA Software
Jessica Hohn
603-665-1306
jhohn@kana.com
Media:
PAN Communications
Elise Sherman
978/474-1900
kana@pancomm.com
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