Top retailers delivered a consistent site performance in August

In August the dial-up availability provided by the web’s 50 biggest retailers was very consistent, says Gomez Inc.

The top three companies—Dell, OfficeMax and Office Depot—provided solid dial-up availability rates that averaged well over 80%. Dell led all retailers with a site success rate of 84.33% and was followed by Zappos and Dell at 82.92% and 81.96%, respectively.

The next most consistent retailer in May was Zappos with a dial-up site success rate of 81.93%, followed by HSN (81.25%), Williams-Sonoma (81.06%), HP Shopping (80.65%), Avon (80.34%), J.C. Penney (80.02%) and Netflix (79.80%).

The overall average for all top 50 retailers in May was 72.35%.

Top 50 Performance Index: Site Success Rate  August 1, 2006 - August 31, 2006 Availability (%) Site Dial Up (%)   Low Broadband (%) High Broadband (%) Dell 84.33 98.61 99.13 Office Max 82.92 99.35 99.49 Office Depot 81.96 99.03 99.26 Zappos 81.93 98.93 99.29 HSN 81.25 98.70 98.83 Williams-Sonoma 81.06 98.84 99.22 HP Shopping 80.65 98.48 98.74 Avon Shopping 80.34 99.06 99.17 J. C. Penney 80.02 99.07 99.45 Netflix 79.90 97.85 99.11 Staples 79.84 98.89 98.89 Scholastic 79.58 98.81 99.29 Chadwicks 79.45 98.54 98.70 Cabelas 79.28 98.93 99.33 Quixtar 79.21 98.56 99.43 Footlocker 79.08 98.38 98.71 Macys Store 78.50 99.10 99.35 Nordstrom 78.31 98.63 99.22 L. L. Bean 78.29 98.71 99.17 Barnes and Noble 78.12 99.04 99.42 Peapod 77.99 97.64 99.07 Drugstore 77.69 98.75 99.26 Wal-Mart 77.60 98.27 98.58 Eddie Bauer 77.31 98.89 99.47 Gateway 77.06 98.91 99.30 Neiman Marcus 76.98 98.30 99.11 CompUSA 76.83 98.81 99.28 CDW 76.55 98.20 98.94 Amazon 76.31 98.54 99.16 1-800 Flowers 76.07 98.09 98.63 Victoria Secret 76.02 98.03 99.24 Sears 74.36 98.14 99.15 Costco 73.90 98.27 99.11 FTD 73.62 99.01 99.36 Apple Store 72.48 98.57 99.36 Benchmark Average 72.35 98.35 99.03 PC Connection 70.86 97.84 98.45 Overstock 70.29 97.84 98.72 QVC 70.22 98.34 99.19 Musicians Friend 68.43 98.81 99.21 Circuit City 67.66 98.54 98.87 Oriental Trading 64.98 98.24 98.93 Newegg 63.81 97.40 98.72 Buy.com 63.39 98.36 98.98 The Home Depot 61.80 97.25 98.36 Tiger Direct 57.76 98.40 99.03 Best Buy 51.71 96.45 98.00 Toys R Us 51.63 98.65 99.23 Gap 39.57 95.30 97.65 Target 37.15 96.74 99.08 Sony Style 23.21 97.34 98.95  Copyright © 2006 Gomez, Inc.                                      www.gomez.com