BestBuy.com Selects Totality`s Site Management and Operations Services to Support Multiple Consumer Web Properties
SAN FRANCISCO (November 12, 2001) -- Totality Corp., a leading provider of Application & Infrastructure Management (AIM) services for e-businesses, today announced new customer BestBuy.com, Inc., a wholly owned Internet subsidiary of Best Buy Co., Inc. (NYSE: BBY), to support the company`s BestBuy.com (www.bestbuy.com), Best Buy Entertainment (www.bbe.bestbuy.com), Musicland (www.musicland.com), Sam Goody (www.samgoody.com), Media Play (www.mediaplay.com), Suncoast (www.suncoast.com) and On Cue (www.oncue.com) Web properties.
BestBuy.com chose Totality for its ManageWare service, which includes 24x7 site availability management. BestBuy.com and its other Web properties offer consumer electronic products -- including computers, audio, video, portable electronics, photo and digital imaging -- as well as music CDs and DVD movies. By year-end, the online channel will offer BestBuy`s full retail product line, which includes consumer electronics, entertainment software, home office products such as PCs, telephones, printers and copiers, and home appliances.
"Customer service and satisfaction are BestBuy.com`s highest priorities," said Tom Mundt, Director of Systems Operations for e-commerce initiatives at Best Buy. "We selected Totality for its strong reputation and strength in 24x7 monitoring and proactive problem management that will help ensure that the site is always available and highly responsive."
"As one of the most powerful retail brands and a pioneer in e-commerce, BestBuy.com delivers a seamless shopping experience," said Michael Carrier, Chief Technology Officer of Totality. "Totality is pleased to be working with BestBuy.com to provide the easy, and reliable shopping experience its customers expect."
###
About Totality
Totality is a leading provider of Application & Infrastructure Management (AIM) services for high performance e-business sites requiring mass customization. Totality clients include Global 2000 companies and fast growing Internet companies. Totality provides a range of services from infrastructure development to ongoing site management and operations. Totality combines deep expertise in a variety of technologies, robust operational processes and service automation to deliver a high quality of service at lower operational costs. Totality`s offering, comprised of its BuildWare and ManageWare services, includes the design and development of a site`s infrastructure followed by 24x7 site management and operations. The San Francisco-based, privately held company was founded in September 1999. The senior management team and founders include executives from Fort Point Partners, AOL/Netscape, IBM, Viant, Oracle and Sun Microsystems. For more information, visit www.totality.com.
About Best Buy Co., Inc.
Minneapolis-based Best Buy Co., Inc. (NYSE: BBY) is the nation`s number one specialty retailer of consumer electronics, personal computers, entertainment software and appliances. The Enterprise operates retail stores and commercial web sites under the names: Best Buy, (BestBuy.com), Magnolia Hi-Fi, Media Play (MediaPlay.com), On Cue (OnCue.com), Sam Goody (SamGoody.com), and Suncoast (Suncoast.com). The Company reaches consumers through more than 1,800 retail stores nationwide, in Puerto Rico and the in U.S. Virgin Islands and employs more than 70,000 people.
Totality, the Totality logo, AuditWare, TurboWare, BuildWare, ManageWare Premium, ManageWare Plus, Application & Infrastructure Management (AIM), and Totality Service Automation Platform are trademarks or servicemarks of Totality Corporation.
Press Contacts:
Totality PR Hotline 1.866.646.3266
Patty Allison
Totality Public Relations
1.415.402.2910
pallison@totality.com
Back...
