William Rowe Joins KANA as Senior Vice President of Sales, Americas
MENLO PARK, Calif. - January 23, 2006 - KANA Software, Inc. (Pinksheets: KANA.PK), a leading provider of Service Resolution Management (SRM) solutions, today announced that William Rowe has joined the company as senior vice president of sales, Americas. In this role, Mr. Rowe will oversee KANA`s sales operations in North America, providing the leadership necessary to meet aggressive sales targets and develop new growth opportunities related to the sale of its industry-leading eService, contact center and Web self-service solutions.
Mr. Rowe has more than 25 years of sales and marketing experience, including a strong background in the high technology industry. He most recently served as vice president of sales and marketing at Global Card Services, Inc. (GCS), a provider of credit card middleware solutions and services to the hospitality and retail industries. During his tenure, Mr. Rowe successfully revamped and re-branded GCS’s marketing programs and restructured its sales force, resulting in a strong increase in customer interest and new business revenue as well as the addition of several strategic, multi-year accounts. He has a proven track record increasing group revenue production, having also led successful direct sales groups, systems integrator and VAR channels at BearingPoint, Inc., Red Brick Systems, Oracle and Computer Associates.
"We are thrilled that Bill has joined KANA and look forward to the extensive sales and marketing experience he will bring to the company as well as to our strong executive team," said Michael Fields, CEO of KANA. “Throughout his career, Bill has driven himself and his teams to exceed sales quotas by impressive margins. His leadership will help galvanize KANA’s sales team in North America, as we continue to deliver the most scalable and functionally-rich customer service solutions on the market.”
"There is considerable market opportunity for multi-channel customer service solutions and KANA is well-positioned at the forefront of the industry," said Mr. Rowe. "With a strong sales team, world-class systems integration partners and superior technology already in place, I am confident we will be successful closing significant customer deals."
About KANA
KANA is a leading provider of Service Resolution Management (SRM) solutions that improve customer satisfaction, reduce service costs, and increase revenues. KANA`s award-winning suite of customer service solutions for assisted, self, and proactive service enables companies to resolve customer requests quickly and accurately across multiple channels. Built on the industry`s most advanced Web architecture, KANA`s solutions are in use at approximately half of the world`s largest 100 companies. For more information visit www.kana.com
Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995:
Information in this release regarding KANA`s forecasts, projections, expectations, beliefs, and intentions are forward-looking statements that involve risks and uncertainties. All forward-looking statements included in this release are based upon information available to KANA as of the date of this release, which may likely change, and we assume no obligation to update any such forward-looking statement. These statements include statements about KANA`s customers` expected benefits and results from KANA applications. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. Factors that could cause or contribute to such differences include, but are not limited to: competition in our marketplace, including introductions of new products or services, or reductions in prices, by competitors; risks associated with lack of market acceptance of KANA`s products or services; inability to enhance and develop our products and services within budget and on schedule; inability to attract and retain qualified employees, to manage cash and expenditures or to expand sales; inability to manage our business in light of recent personnel reductions; KANA`s history of losses; the effect of potential military action and terrorist activities; and slow economic conditions, particularly as they affect spending by our prospective customers on SRM and similar enterprise software products. These and other factors are risks associated with our business that may affect our operating results and are discussed in KANA`s filings with the Securities and Exchange Commission, including our most recent annual report on Form 10-K and our quarterly reports on Form 10-Q.
NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.
Contacts:
Jessica Hohn
KANA
603/665-1306
jhohn@kana.com
Ed Hadley
PAN Communications
978/474-1900
kana@pancomm.com
Back...
