Escalate Launches Next Version of Its Distributed Order Management Technology
REDWOOD SHORES, Calif.--Dec. 5, 2001--
Escalate XOM(TM) 4.0 Offers Superior Order Lifecycle Visibility, Execution and Decision Support Across the Extended Enterprise
Escalate, Inc., provider of enterprise, order-centric applications, today announced the latest version of its distributed order management technology, Escalate XOM 4.0. Escalate XOM is a multi-channel, multi-enterprise technology designed to execute a large volume of complex orders as the system-of-record or to broker order information between front-end order capture and back-office ERP or OMS systems. In either case, Escalate XOM provides a common platform for orders across multiple channels, divisions and partners. In addition, this technology supports both real-time order lifecycle visibility and superior decision support across multiple divisions and business units, as well as external partners.
Escalate XOM guarantees all orders, regardless of their originating channel, are precisely captured, monitored and fulfilled by coordinating order information and workflows through a common order management pipeline. Orders then flow seamlessly into the systems that reside within different divisions of the enterprise or even external suppliers. Orders are visible at any time to end-consumers or customer service representatives through a rich suite of secure, web-based applications. In addition to visibility and execution features, Escalate XOM has event management, auto-recovery, and self-service monitoring capabilities, allowing a company to effortlessly monitor critical order processes. Furthermore, support for cross-channel sales and order intelligence provides critical decision support tools for making real-time, informed decisions about the business.
"Many companies have difficulty managing the order lifecycle because their commerce server can`t communicate with other systems or doesn`t provide order visibility during order processing," said Keng Lim, president and chief executive officer of Escalate. "At Escalate, we know that the order is at the core of every business interaction. Escalate XOM allows companies to effectively manage orders, no matter the size or complexity. This means better customer service, which ultimately means a better bottom line."
Packaged with both Escalate Supplier(TM) 2.5, for order visibility and execution, and Escalate Order(TM) 4.0, for multi-channel order management, Escalate XOM ensures that companies who sell across multiple channels have reliable order processing and fulfillment, improved operational efficiencies, and strengthened customer relationships. Additionally, Escalate XOM enables customers using Escalate`s software products to maximize the return on their existing information technology infrastructure investment by seamlessly integrating into enterprise resource planning (ERP), customer relationship management (CRM), commerce server, and supply chain management (SCM) solutions.
Escalate XOM technology includes the following:
-- Order Management Server for order capture, processing, routing, real-time inventory visibility, and workflow automation for order management business processes
-- Administration Server for hardware and software systems monitoring, operations tools, applications monitoring, exception management, alerting, and auto-recovery utilities
-- Engage Server for real-time order lifecycle visibility and execution and multi-channel order capture
-- Report Server for cross-channel sales and order intelligence, decision support, and business operations o Application and data integration framework with adapter library
For additional information about the business benefits of distributed order management technology, visit http://www.escalate.com/register_whitepaper.html#oms
About Escalate
Escalate delivers enterprise, order-centric applications. Its clients include Fortune 2000 and high-growth technology, consumer product and retail companies. Its products, Escalate Direct 4.0(TM) for web marketing and commerce, Escalate Order 4.0(TM) for multi- channel order management, and Escalate Supplier 2.5(TM) for supply chain execution and visibility, are built around a distributed order management technology, Escalate XOM(TM) and provided as service-ready software. Escalate is backed by leading venture capital firms including Accel Partners, Norwest Venture Partners, Focus Ventures (formerly Charter Growth Capital) and the Barksdale Group, and employs more than 100 professionals in its headquarters in Redwood Shores, Calif., and offices in New York and Chicago. For more information, visit www.escalate.com.
Note to Editors: Escalate(TM), Escalate Direct(TM), Escalate Supplier(TM), Escalate Order(TM) and Escalate XOM(TM) are trademarks of Escalate, Inc. Other names may be trademarks of their respective owners.
CONTACT: Escalate
Mary Cocoma, 650/769-3054
mary.cocoma@escalate.com
or
FitzGerald Communications
Sara Green, 415/986-9500 ext. 249
sgreen@fitzgerald.com
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