SatisFusion Chosen by Hitachi and UECWeb to Deliver Customer Support Through Online Personal Product Portfolios
FOR IMMEDIATE RELEASE
Press Contacts:
Kenneth Kopp
562.290.1374
kkopp@satisfusion.com
Sonya Grigoruk
310.385.1697
LONG BEACH, Calif. – December 17, 2001, SatisFusion, the premier developer of revenue-focused customer retention solutions for eCommerce, announced a strategic partnership with UEC Web, which exclusively represents Hitachi Home Electronics Division of Hitachi America, Ltd. SatisFusion will be creating Personalized Product Portfolios for purchasers of products and offering them Extended Service Plans (ESPs). UEC Web markets Hitachi products, refurbished by Hitachi, to the public.
“UEC Web is excited to be able to claim the highest levels of customer service in the industry with the launch of our online Personal Product Portfolio. SatisFusion has created a program of online services including online registration, a unique Personalized Product Portfolio –encompassing new customer service and support technology along with ESP sales. We are confident that no other online retailer offers a better program to retain customers, enhance brand recognition, offer additional ESP sales opportunities, reduce the costs of customer ownership and improve customer service,” stated Hilda Eley, president of UEC Web.
SatisFusion created its eRetentionsSM Platform with the idea that it would be fully integrated and into client sites, in the client’s look and feel. The modular platform includes online registration, product support, FAQs (frequently asked questions), online manuals, and a Personalized Product Portfolio that centralizes valuable information and reference materials on each customer’s Hitachi Home Electronics product(s). From the client standpoint, this provides a platform for marketing parts, accessories and Extended Service Plans. In the event of a warranty or service contract claim, the customer will be able to come to the Personalized Product Portfolio, choose a convenient repair facility, set a service appointment and track repair progress -- online or off.
"Hitachi shares SatisFusion`s vision of establishing a new standard of customer and service support, and has the commitment to turn that vision into reality. Our business relationship with UEC Web and other divisions of Hitachi Home Electronics continues to expand as we jointly explore new and exciting ways to add extra value to the ownership experience,” stated Fay Wood, president and CEO of SatisFusion. “We’re very pleased to be able to announce this exciting expansion of our services to our very long-term friend and business associate.”
About UEC Web
UEC Web, Inc. is a new subsidiary company established in 2001 for the purpose of selling refurbished Hitachi products through the Web. Located in the State of Georgia, the parent company has expertise in selling Hitachi consumer electronic products in Japan for more than 20 years and in the United States since 1994.
UEC Web is Hitachi`s authorized web site store selling quality-refurbished models at special prices. Hitachi "refurbished" products have been refurbished to Hitachi`s quality standards and are fully operational, and may or may not have cosmetic imperfections that in no way detract from the performance or safety of the product. They are covered by a 30-day Manufacturer`s Limited Warranty. This is a great benefit to those who are seeking exceptional prices on fully functional products and do not mind cosmetic blemishes. http://www.uecweb.com/
About Hitachi Home Electronics
Hitachi America, Ltd., a subsidiary of Hitachi, Ltd., markets and manufactures a broad range of electronics, computer systems and products, consumer electronics and semiconductors, and provides industrial equipment and services throughout North America. For more information, visit www.hitachi.com.
About SatisFusion
With more than 20 years of applied customer service knowledge product support and distribution experience behind them, SatisFusion is helping manufacturers, TPAs and e-businesses achieve profitability through multiplying customer care, service and marketing opportunities.
Headquartered in Long Beach, Calif., SatisFusion also has offices in Peoria, Ill., and employs more than 130 people. SatisFusion can be reached toll-free at (877) 542-1700 or on the Web at www.satisfusion.com.
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Note: Copyright © 2001 SatisFusion. SatisFusion is a trademark of SatisFusion Inc. and may be registered in certain jurisdictions. All other trademarks are the property of their respective owners.
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