THE RETURN EXCHANGE OUTSOURCES RETURNS HANDLING AND PROCESSING TO NEWROADS
NewRoads to Manage Returned Merchandise and
Value-Added Resale Capabilities
GREENWICH, Conn. — Dec. 18, 2001 — NewRoads, a
business process outsourcer of fulfillment services
that enable retailers and manufacturers to deliver
their products more efficiently to their customers,
today announced that it will be the exclusive
outsourcer of returns handling capabilities for The
Return Exchange. The Return Exchange is a
best-of-breed returns management outsourcing firm that
works with retail clients to handle every aspect of
the reverse logistics process by which customers
return products.
By working with NewRoads, The Return Exchange’s retail
clients gain state-of-the art returns and order
handling facilities, processes and personnel. As a
leading provider of business outsourced services,
NewRoads on a typical day already processes nearly
20,000 customer returns on behalf of its clients;
communicates by telephone, e-mail and fax to more than
32,000 customers; and ships more than $7 million in
products. For NewRoads, the relationship also provides
new applications in asset recovery programs to benefit
clients. The relationship offers both companies
potential co-marketing opportunities.
“NewRoads is committed to delivering high-quality,
branded fulfillment services on behalf of all our
clients, and The Return Exchange companies are a
natural fit for our retail expertise,” said Marc
Haskelson, NewRoads Vice President of Strategic Sales
Development. “NewRoads is always seeking innovative
new services to add to our extensive portfolio of
outsourced business processes. As the leader in
returns management, the Return Exchange has proven
time and again its capabilities to deliver real,
bottom-line value for retailers.”
The Return Exchange’s EnCompass™ returns management
solution generates a real-time decision to authorize
and correctly disposition returned product, in
addition to detecting fraudulent and abusive activity.
EnCompass also offers a value-added service for
retailers to re-sell returned merchandise, utilizing
existing online auction centers and other strategic
channels to sell product returns that cannot be
re-stocked or returned to vendor.
“We selected NewRoads based on its depth of
experience, breadth of offerings and retail-specific
expertise to help our retail clients realize the
business advantages of truly optimized returns process
outsourcing,” said Mark Hilinski, Vice President of
Marketing and Strategic Alliances at The Return
Exchange.
About The Return Exchange
The Return Exchange is a returns management
outsourcing firm, supplying Web-enabled, end-to-end
processing solutions for returned merchandise. The
Return Exchange offers traditional retailers, catalog
companies and online retailers EnCompass™, its
complete returns management outsource solution for the
significant returns problem faced by the retail
industry. The Return Exchange is based in Irvine,
Calif. For more information, please visit
www.thereturnexchange.com.
About NewRoads
NewRoads provides business process outsourcing
solutions that enable retailers and branded
manufacturers to enhance their brand image while
fulfilling customers’ needs more efficiently. NewRoads
integrates back-end technology systems with
warehouse-fulfillment capabilities to deliver
products, information requests and rebates to
customers who order over the telephone, via the
Internet, mail or by catalog. Based in Greenwich,
Conn., NewRoads operates a nationwide network of 20
facilities serving more than 200 clients, including
Restoration Hardware, Godiva, Avon and Procter &
Gamble. For more information, visit the company’s Web
site at www.newroads.com.
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Shulamit Gershenson
rticulate Communications
617.699.0799
sgershenson@articulatepr.com
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