Live chat provider inQ names three vice presidents
InQ, an online marketing company that uses live chat to provide customer service and to cross-sell customers at retail sites, has appointed three executives to top management positions. Donna Cohen has been appointed vice president of client services; Rick Hoefert, vice president of e-commerce operations; and James Parker, vice president of sales.
Cohen will be responsible for all aspects of inQ’s account management including product development with a focus on designing and launching campaigns, servicing and expanding client accounts as well as building out the inQ product line. With over 20 years of experience, Cohen comes to inQ from the Warner Music Group where she was vice president of Internet promotion and business development. She was responsible for strategy and implementation of online marketing and promotion activities in addition to the development of global online marketing tools including Warner’s first Consumer Database and suite of One-to-One Marketing tools.
Hoefert will lead inQ’s e-commerce service delivery and project execution of client accounts. Most recently, Hoefert was vice president of global operations for TeleTech Holdings, a global contact center and customer service interaction company with over $1 billion in annual sales. Hoefert managed global call center operations and client relationships for Fortune 500 clients in the telecom, financial services, technology and retail industries.
Parker will be responsible for developing business opportunities with large e-commerce companies including Fortune 1000 clients. He brings 30 years of sales experience in the advertising, technology solutions and call center outsourcing fields to inQ, serving most recently as vice president of sales at Advance Business.
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