Berkeley, Calif. --Jan 14, 2002--
Vertain Software announced today that its customer experience
benchmark data for leading online retailers and service providers,
the eTailer Index, is now publicly available on the Web at
http://www.etailerIndex.com.
The index shows a wide range of error rates and page speeds
among the sites monitored. For example, average page speeds
range from 0.6 sec for Google.com to 6 sec for Ikea.com.
Error rates differ greatly -- from 0% to 20% -- from site to site
and from week to week for a given site. For example Google.com
and FedEx.com remain fairly consistent at below 0.5%, while
eBay`s error rate fluctuates from 2.5% to 6.5% and Amazon`s
between 0 to 7.2%.
The data for the Index is collected by Vertain`s automated
virtual customer, MoniQA, which regularly visits the sites,
duplicating common activities of real customers and measuring
their experience. Unlike other monitoring tools that are
designed primarily to help diagnose technical problems, MoniQA
focuses on monitoring the customers` experience and reporting
it directly to business managers, providing them an independent
view of the performance of the technical levels in the site`s
infrastructure.
For more information contact Uzi Nitsan at uzi@vertain.com or
510-527-8046, or go to http://www.vertain.com.
About Vertain Software:
Founded in June 2000, Vertain Software is a leading provider
of customer experience monitoring services for online retailers
and service providers. Vertain`s managed services help these
companies improve customers` satisfaction, thereby protecting
their revenue streams and enhancing their competitive positions.
Vertain Software is a privately held corporation, headquartered
in Berkeley, California with offices in Europe and Israel.
Further information is available at www.vertain.com.
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